Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

The client Innovation Center is the newest and largest IBM center in Sofia, Bulgaria. It is a hub of global importance for the company, providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets.

IBM Technical Lifecycle Services' (TLS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

Your role and responsibilities

Join Our Team as a Network Engineer

Your Role:

As a Network Engineer in our TLS Center, you'll be a key player in addressing customer network issues involving Cisco technologies.

Note: This role requires working US shifts.

Your Responsibilities:

• Serve and resolve network-related service requests over troubleshooting sessions, email, and web.
• Diagnose known problems with precision in a fast-paced setting.
• Ensure customer satisfaction as a top priority and your role is crucial in achieving this goal.
• Continuously enhance your networking and technical support skills

What We Offer:

• Company-sponsored training and certifications.
• Access to a state-of-the-art lab for learning and problem-solving.
• Collaboration with top-tier specialists.
• Competitive salary and benefits package.
• Opportunities for career growth within the team.
• Flexible hybrid work model.
• Recognition programs and additional health coverage.
• Various other office and social benefits.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Deep understanding of the OSI model and proficiency in layers 1-4 of the model.
• Basic configuration and troubleshooting of network devices (IOS, IOS-XE, Linux, AirOS).
• Knowledge of network protocols (e.g., TCP/IP, UDP, ARP).
• Basic troubleshooting of network connectivity issues.
• Strong verbal and written business communication skills.
• Eagerness to learn and adapt to new technologies.

Preferred technical and professional experience

• Experience in technical support with enterprise networking equipment.
• Cisco CCNA or equivalent certification.
• Bachelor's degree in Engineering or a related field

ABOUT BUSINESS UNIT:

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS:

For additional information about location requirements, please discuss with the recruiter following submission of your application.