Who are we?

Hub Spot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At Hub Spot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however, this role is open to remote workers based anywhere in Australia.

What’s the role?

Do you want to join a high-producing and impactful sales and service team at Hub Spot? The mission of the Associate Inbound Success Coach (customer service) team is to provide customers and prospects with the most immediate and high quality first interaction with Hub Spot in order to drive great customers. This is an entry level role perfect for someone passionate about building a career in sales.

What will you do?

• Navigate a high volume of product and sales related inquiries

• Conduct consultative pre-qualification of prospects for Hub Spot’s sales process via phone, live chat, and email

• Help remove technical barriers for our users and recommend software best practices

• Set up high quality appointments with the appropriate sales team members for Inbound Growth Assessments

• Identify and deliver best next steps or resources to assist customers and users

• Collaborate cross-functionally within Hub Spot to improve experience for Hub Spotters and Hub Spot customers/users alike

Who are you?

• Excellent written and verbal communication skills

• A strong technical aptitude to help our users succeed with the Hub Spot software

• A passion for helping our prospects businesses grow

• Initiative to find the resources needed to be successful in this role

• An ability to work collaboratively to solve problems

• You have HEART (Check out our Culture Code)

How will you excel in this role?

• A strong interest in a career in sales and a passion to solve for customers

• Genuine curiosity about business and technology

• A growth mindset and a habit of seeking feedback for self-development

• Ability to pick up new platforms and processes quickly

• High performance in previous roles and areas outside of professional work (E.g hobbies, sport, creative)

What are the benefits?

• Hybrid work environment You can choose to work from Home, Office or Flex!

• World class new hire training and onboarding

• An education allowance up to USD $5,000 per annum

• Flexible Time Off Policy

• Private health insurance allowance & Annual fitness reimbursement

• Opportunity to work with amazing colleagues who embody Hub Spot’s HEART core values

• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks

• *Check out the *Hub Spot Website to see all our wonderful Benefits

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.