A Guest Service Agent F&B ( Waitron) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Guest Service Agent F&B (Waitron), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Execute duties as assigned by the F&B

Service Leadership Team or General Manager:

Be a reliable member of the F&B Service:

Team and a collaborative colleague whose passion for hosting can be observed
every day.

Organise the ‘work area’ to be able to
deliver the pre-service and service tasks effectively & efficiently, to the
required standard, and in line with our quality and service standards

Constantly maintain work station cleanliness
and tidiness

Actively ask for feedback and look for areas
of improvement while taking orders and delivering food to guests

Understand the specifications of the dishes
we sell, their price, and the processes designed to present them to our
customer

Actively upsell our products and provide
advice to guests on food recommendations and beverage pairing

Be aware of planned team meetings and
learning sessions and attend as required

Communicate clearly and constructively
between F&B service colleagues and culinary team to help deliver great
guest experiences in our F&B outlets

Participate positively in pre and post
service briefs and apply learning to future service

Provide constructive suggestions to the management
team on product, menu or processes

Be a role model for others in regards to
passionate, friendly guest service in line with HGI brand values and behaviours

What are we looking for?

A Guest Service Agent F&B (Waitron) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude

• Good communication skills

• Committed to delivering high levels of customer service

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry

• Previous experience of cash handling

• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!