Job Description

Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

KEY JOB RESPONSIBILITIES:

• Develop and maintain sales processes and workflows aligned with the premium customer journey to ensure a high‑quality experience.
• Support continuous improvement of sales back‑office processes (order-to-delivery, billing flows, dealer/partner interaction).
• Coordinate and execute planning to develop processes for short-term forecast, distribution, pricing, and other sales back-office activities.
• Ensure new sales strategies to conquer EV intenders and develop a hassle-free sales model considering a 360-degreee approach to the EV ecosystem beyond the car itself.
• Connect to all involved players to ensure project goals are achieved (Commercial, Legal, Finance, IT, GMF, Partners, Pre-Owned and others), including aligning to Project and Sales Leaders.
• IT Connection: Debate and present to IT team the required solutions and track their implementation.
• Coordinate cross functional meetings between areas/stakeholders to guarantee synchronized execution with all areas aware and onboard of all Sales and customer experience initiative.
• Responsible for evaluating the market, supporting the definition of industry assumptions and developing short-term forecast projections, besides connecting it with forecast team to assure volume availability.
• Analyze demand and manage distribution to ensure the right vehicle reaches the right place at the right time.
• Competition evaluation to define commercial strategy, aligning pricing, incentives and other P&L variables, to assure value maximization.
• Track and continuously evaluate results to support business decisions.

PREVIOUS EXPERIENCE / EDUCATION:

• Bachelor degree completed
• Previous experience in at least two related sales operations areas is highly desirable.
• Experience in automotive sales operations, including commercial and field activities with premium brands, is highly desirable.
• Advanced or Fluent in English
• Strong proficiency in Microsoft Office and Power BI; experience with AI tools is a valuable advantage.

REQUIRED SKILLS & KEY COMPETENCIES:

• Availability for travel
• Valid CNH and driving skills.
• Actively seeks customer feedback and builds a clear understanding of their needs, issues, and priorities.
• Ability to develop structured analyses
• Works independently with minimal supervision, acting as a resource for colleagues
• Willingness to adopt a test & learn mentality to foster innovative solutions for the sales channel and customer journey.
• Positive, proactive attitude and self-oriented.
• Data-driven mindset, while able to deal with ambiguity.
• Excellent organizational and project management skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills.
• Strategic orientation.
• Results-oriented.
• Strong change‑leadership capabilities.
• Collaboration & influencing.
• Effective self‑management and ability to learn quickly (“learning on the fly”).

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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