Description The Role:

The Senior Systems Analyst in Total Rewards is a strategic and technical leader responsible for managing and optimizing systems that support compensation, benefits, mobility, and recognition programs.

This role ensures seamless integration across platforms like Workday, Service Now, and vendor portals, while driving governance, analytics, and user experience improvements.

The Senior Systems Analyst will own the overall design of assigned technical projects (custom or product strategy) and recommend best practices for solutions based on client business needs.

The ideal candidate will demonstrate the ability to take projects from initial ideation through to successful completion, ensuring that innovative solutions are effectively implemented and integrated into existing processes.

They should be comfortable managing the full project lifecycle, collaborating with stakeholders, and adapting to evolving business needs.

What You'll Do:

• Lead global Total Rewards technical projects and initiatives.
  • Manage identification and resolution of business and data issues.
  • Act as the main technical contact between business and IT teams.
  • Maintain strong knowledge of business processes, best practices, and technologies.
  • Promote technical best practices and drive process improvements.
  • Stay updated on supplier systems and GM IT platforms for Total Rewards.
  • Provide technical training and mentorship within the team.
  • Improve IT customer satisfaction through transparent communication.
  • Coordinate project delivery with vendors and internal IT.
  • Lead configuration and maintenance of Total Rewards systems and portals.
  • Own system functionality and integration roadmap.
  • Implement governance protocols like RASIC charts and change control.
  • Organize Steering Committee meetings and quarterly reviews.
  • Oversee all system aspects of program launches and updates.
  • Collaborate with HR, IT, Legal, Payroll, Communications, and vendors.
  • Support compliance with accessibility, localization, and regulations.
  • Work autonomously with diverse teams and clients.
  • Demonstrate dedication to customer satisfaction.
  • Ensure projects are completed on time and with high quality.
  • Lead enterprise-level projects with minimal supervision.
  • Run effective meetings, build consensus, and engage executives.
  • Strategic Planning: Actively contribute to strategic planning processes by helping shape, understand, and prioritize key business outcomes.
  • Systems Development Lifecycle: Participate in all phases of the IT Systems Development Lifecycle, ensuring alignment with business and technical goals.
  • Requirements & Testing: Develop comprehensive system requirements and end-to-end testing strategies and plans to validate solution integrity.
  • Business Support & Delivery: Support evolving business needs and drive deliverables to closure with a focus on quality and timeliness.
  • Data Analysis: Perform data mining and analysis to uncover insights and support informed decision-making.

Your Skills & Abilities (Required Qualifications):

• Demonstrates ability to prepare and maintain documents/tools such as Business Process, Process Flow Analysis, Product Architecture and Design Best Practices.
  • Experience working with developers and cloud solutions and/or RDBS.
  • Proficient in Requirements Definition, Configuration Workbook, Data Models, Detailed Functional Design, Executive Summaries, Project Plans.
  • Sets deadlines, assigns responsibilities, monitors progress, provides feedback, escalates issues, and identifies risks.
  • Seeks opportunities to develop professional skills.
  • Bachelor's degree in information systems or related field.
  • 5+ years of experience in systems analysis or HR technology, with a focus on Total Rewards.
  • Experience with Workday, Service Now, ADP, and other HRIS platforms.
  • Strong analytical and problem-solving skills; advanced Excel and data visualization tools.
  • Ability to interpret and apply API documentation for integration and troubleshooting.
  • Experienced in Agile, Iterative, and Waterfall methodologies using Jira.
  • Excellent communication and stakeholder engagement abilities.
  • Basic knowledge of implementation and configuration of enterprise systems.
  • Ability to learn quickly and think creatively.
  • Team player with strong interpersonal skills and leadership capabilities.
  • Detail-oriented with ability to assimilate and apply new concepts, business models, and technologies.
  • Demonstrates and models GM's values and cultural behaviors, fostering a winning team culture.

What Will Give You A Competitive Edge (Preferred Qualifications):

• 10+ years of experience in systems analysis or HR technology, with a focus on Total Rewards.
  • Master's degree in information systems or related field.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us:

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)
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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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