Job Description Summary

The F101 Military Field Service Representative will provide on-site and roving technical assistance to Military organizations meeting both customer and business objectives. While acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, maintenance and overhaul of the F101 and F118 propulsion system products with the customer. This position has primary support obligations at Dyess AFB Abeline, TX with occasional roving support to other customer locations in Tinker AFB Oklahoma City, OK, Whiteman AFB, MO and Ellsworth AFB, SD

Job Description

Job Title

F101/F118 Military Field Service Representative

Company Intro/About GE Aerospace

GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We advance aviation technology with a relentless focus on safety,quality, and innovation, helping our customers tackle their most complex challenges while defining the future of flight. Our teams partner closely with military and government customers to deliver reliable propulsion solutions that keep critical missions flying.

Site, Business, OR Functional Area Overview

This role sits within our Field Services and Maintenance organization, supporting military customers operating the F101 and F118 propulsion systems. The position is primarily based at Dyess Air Force Base in Abilene, Texas, with roving support to additional customer locations including Tinker AFB (Oklahoma City, OK), Whiteman AFB (MO), and Ellsworth AFB (SD).

The team provides on-site technical expertise and customer support for engine operation, maintenance, repair, and overhaul activities, serving as the direct connection between the customer and GE Aerospace’s engineering, supply chain, and program teams.

Role Overview

The **F101/F118 Military Field Service Representative (FSR)**provides on-site and roving technical assistance to military organizations operating F101 and F118 propulsion systems, supporting both customer mission readiness and business objectives.

As the primary GE interface

at Dyess AFB and other supported locations, you will: - Act as thesingle point of contact for technical, maintenance, and support issues related to F101 and F118 engines

• Support the operation, management, repair, maintenance, and overhaul of these propulsion systems
• Coordinate closely with GE factory and functional teams to ensure timely resolution of issues and fulfillment of contract deliverables

This is a full-time, first-shift, on-site field role with travel to multiple customer bases as required.

Key Responsibilities

Customer Interface & Issue Resolution

Serve as the single point of contact for the customer regarding maintenance, repair, and management of the F101 engine at the primary location and the F118 engine at roving locations.Provide timely and satisfactory resolution of customer concerns across a wide range of support issues, ensuring both mission readiness and customer satisfaction.Establish and maintain strong customer relationships, providing ongoing technical and business support to assigned military organizations.

Technical Support & Product Expertise

Utilize in-depth knowledge of F101/F118 product lines, configurations, and installation environments to advise on operation, troubleshooting, and maintenance activities. Apply analytical thinking and technical experience to execute on contract deliverables, including complex maintenance and troubleshooting processes. Demonstrate proficiency in repair, modification, shop operations, and testing of assigned propulsion system hardware.

Cross-Functional Coordination & Leadership

Coordinate directly with internal GE functions (engineering, program management, supply chain, quality) to escalate and resolve issues on behalf of the customer. Act as a resource and mentor for colleagues with less experience; may lead small projects with low risk and resource requirements. Use sound judgment to propose solutions outside of set parameters when addressing complex or interdependent technical issues.

Communication, Training & Continuous Improvement

Prepare and deliver formal presentations and briefings to all levels of customer maintenance, engineering, and management.Transfer technical knowledge to customer and GE personnel by leveraging knowledge of the learning process and effective training techniques. Support continuous improvement and quality initiatives by identifying recurring issues and recommending corrective actions or process improvements.

Required Qualifications

• Education:

• Bachelor’s degree from an accredited college or university

• OR a high school diploma / GED with a minimum of 4 years of experience in a field service / maintenance role as a Military Field Service Representative

• Experience:

Minimum of 5 years of field maintenance, modification, and repair experience on propulsion system products

Eligibility Requirements

• Ability and willingness to travel as required to customer and GE locations
• Ability and willingness to complete customer-required background checks
• Ability and willingness to relocate to domestic or international locations to support business needs, if required
• Ability and willingness to successfully complete all requirements for domestic and international customer assignments

Desired Characteristics

• Strong customer interaction and communication skills
• Strong interpersonal and leadership skills, with the ability to influence customers and peers
• Proven analytical skills and quality improvement mindset
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware
• Ability to work with and present to all levels of customer maintenance, engineering, and management
• Project management experience and ability to lead small initiatives
• Demonstrated ability to lead and influence GE customers and peers
• Strong capability to transfer technical knowledge to less experienced personnel, with clear oral and written communication
• Ability to work independently without direct technical guidance, performing all required field tasks
• High degree of tact and diplomacy, with the ability to work and cooperate harmoniously with customer personnel

Additional Information

• Job Type: Regular, Full-time
• Compensation Grade: LPB1
• Scheduled Weekly Hours: 40
• Work Shift: 1st Shift (United States of America)

Note: To comply with U.S. immigration and other legal requirements, it is necessary to specify the minimum number of years of experience required for roles based within the USA.

Closing

At GE Aerospace, we are committed to fostering an inclusive workplace that values diversity and empowers employees to thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

- This is a remote position