Senior Analyst, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Senior Analyst, Field Service on our Field Service Team in Prince George, British Columbia, Canada.

What you’ll achieve

As a Senior Analyst, Field Service, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

You will:

• Triage issues with direction from Dell support

• Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)

• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email

• Reseating parts, swap or replace parts, upgrading firmware as needed

• Sever testing and validation (running diagnostics, capturing & uploading logs)

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education

• Experience delivering technical Field Services supporting hardware and software at client sites

• Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization

• Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber

• Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks

Desirable Requirements:

• Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (Power Edge)

• Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $75,000 - $90,000.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at My Wellat Dell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.