Job Description Summary

This role is responsible for the accurate, timely, and high-quality management of payroll and benefits–related invoices and processes across North/Dach/Benelux & Nordics countries. The position supports employees, managers, and HR partners by resolving payroll and benefits invoice payment inquiries and ensuring compliant, efficient service delivery—often in collaboration with outsourced providers or other internal and external teams.

Job Description

Roles and Responsibilities

• Own the end-to-end processing and validation of payroll and benefits–related invoices, ensuring accuracy, completeness, and on-time payment

• Serve as a primary point of contact for payroll and benefits–related invoice queries from employees and HR partners, providing timely and professional responses

• Investigate and resolve booking/ payment discrepancies using established procedures and tools

• Collaborate with internal teams and external providers to resolve more complex issues, escalating to the People Leader or senior team members as appropriate

• Develop and maintain strong working relationships with HR, Finance, vendors, and other stakeholders to support smooth payroll and benefits invoice payments

• Identify recurring issues or process gaps and propose improvements to enhance accuracy, efficiency, and customer experience

Required Qualifications

o Experience in the Human Resources & Payroll and Benefits Service Delivery

o Experience in Accounts Payable/ Invoice Management

o Strong oral and written English language skills

Desired Characteristics

o Strong German language skills are advantage

Experience in various invoice management systems is an advantage

Additional Information Relocation Assistance Provided: No