Job Title

Workplace Specialist

Job Description Summary

The Workplace Specialist ensures smooth office operations by managing reception services, coordinating facility-related tasks, and supporting administrative processes. This role requires excellent organizational skills, attention to detail, and a strong customer service mindset to maintain a professional and welcoming environment.

Job Description

Reception & Guest Services

• Greet and assist visitors professionally; manage visitor registration and security compliance.
• Answer and direct phone calls, emails, and inquiries promptly.
• Schedule and organize meeting rooms and office events and ensure proper setup.
• Manage visitor logs and ensure compliance with security protocols.
• Escort guests and provide office tours as needed.

Mail & Courier Management

• Receive, sort, and distribute mail and courier packages.
• Arrange outgoing shipments and maintain accurate records.

Office & Pantry Maintenance

• Maintain cleanliness and aesthetics of reception, meeting rooms, and pantry areas.
• Support weekly floor cleaning and assist with organizing common spaces.
• Manage pantry supplies: inventory control, ordering, and restocking.
• Oversee stationery inventory and procurement.

Client & Internal Support

• Provide client assistance and follow-up as required.
• Support internal inspections, process training, and compliance checks.
• Assist with administrative tasks and ad-hoc requests.

Security & Access Control

• Manage building system registrations, security cards, and employee badges.
• Coordinate with security teams for access and compliance.

Facility Management

• Support C&W Facility Manager in delivering services per SOW/SLA.
• Liaise with vendors and service providers for facility-related needs and secure the access and escort if necessary.
• Assist with event coordination and logistics.
• Support health and safety compliance, including emergency procedures.

Other Duties:

• Handle ad-hoc tasks related to office operations.
• Provide support to HR or management for onboarding and workspace setup.

INCO: “Cushman & Wakefield”