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The Senior Associate, HR Shared Service, working under general supervision, is responsible for applying existing organizational practices and procedures for the administration of human resources functions, encompassing HRIS, compensation, benefits, staffing, and compliance with legal regulations, in a timely manner. The role delivers exceptional customer service to new hires and managers during the onboarding process, as well as addressing internal and external inquiries related to HR programs and initiatives. The role applies research, information gathering, analytical and interpretation skills to a variety of problems of moderate scope and complexity to foster a compliant and ethical work environment. The role also contributes to the enhancement of HR processes and the successful execution of special projects, all while maintaining accurate employee information in the HR database.

• Manage incoming calls and service request tickets to respond to employee or people leader inquiries, ensuring the timely and compliant processing of HR administrative requests and policy guidance.
• Execute core HR administrative duties—including data management, onboarding/offboarding, and payroll processing—while preparing supporting materials in alignment with established procedures and timelines
• Monitor HR service KPIs—such as resolution rates, response times, and data accuracy—to ensure operational efficiency and develop reporting templates on key HR indicators for senior stakeholders.
• Interpret HR policies to execute daily workflows—including benefits, compliance, and data management—while providing dedicated transactional and reporting support to HR managers
• Support special HR projects—such as benchmarking, engagement surveys, and tech research—by coordinating project activities, conducting research, and preparing key deliverables.
• Assists in record-keeping and creating and updating HR business processes mapping and internal standard operating procedures through research, information gathering, and application of analytical ability, identifies inconsistencies if any, and effectively brings them to the managers’ attention.
• Assists in the preparation of HR-specific communications related to services offered by the HR Shared Service function as per established processes. This contributes to achieving the organizational objective of delivering efficient and effective HR services.
• Support HRIS, compensation, and benefits processes, delivering high-quality service during onboarding and internal movements while ensuring staff are informed on HR rules and regulations through orientations and briefings.
• Assist in updating HR Shared Service policies—including benefits, onboarding, and compliance—to ensure continuous alignment with legal requirements and organizational standards.
• Maintain accurate and confidential HR records to ensure compliance, while coordinating data integrity and information transfers with external payroll suppliers.

Education:

• Bachelor’s Degree or Master’s Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.

Experience:

• Minimum 1 year of work experience with a Master’s degree or 2 years of work experience with a Bachelor’s degree, preferably in Human Resources, or a related field.

Work Requirements:

• Involves occasional (defined as one-third or less of the time) lifting of no more than 10 pounds at a time. Work is performed primarily in a seated position and entails no significant stooping, standing, climbing, walking, etc. Many sedentary jobs require good use of the hands and fingers for repetitive hand-finger actions. Working conditions occur within low to moderate noise levels related to the use of standard office or classroom equipment.

This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.

 

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability. #LI-JRA