Senior Service Now Developer

Location: Katowice / Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Senior Service Now Developer - this role is a part of global structure of EY as a Global Elite partner of Service Now. Involving different roles and stakeholders we provide our customers with best consultancy and solutions.

The opportunity

As a Senior Service Now Developer, you will support end‑to‑end implementations of the Now Platform for global clients. Beyond development, you will act as a functional consultant—analyzing requirements, advising stakeholders, and designing scalable solutions. As a Global Elite Partner, EY gives you exposure to complex, multi‑module projects and advanced custom builds.

Your key responsibilities

• Participate in implementation projects for global clients, covering requirement analysis, design, configuration, and development.

• Translate business needs into functional and technical solutions.

• Configure and extend the Now Platform using out‑of‑the‑box features and custom development.

• Collaborate closely with stakeholders and guide them in using platform capabilities effectively.

• Lead selected workstreams, mentor consultants, or design solution architecture.

• Service Now Consulting implementation projects with a focus on developing new solutions and expanding system functionalities within the scope of R&D activities.

• Cooperating with R&D teams to identify and implement best practices and new Service Nowtechnologies/solutions that may enhance the efficiency of business processes.

• Reporting the progress of R&D projects and documenting the results of implementations, as well as post-implementation review

• Designing, testing, and implementing new Service Now solutions– conducting workshops, pilots, proof-of-concept initiatives, and deploying new or improved system features.

Skills and attributes for success

• Strong understanding of the Now Platform and hands‑on experience in implementation, customization, or integrations.

• Ability to work with clients in a consultative manner and translate business needs into platform functionalities.

• Experience with IRM / GRC or acting as a Technical Lead is a plus.

To qualify for the role, you must have

• 3+ years of experience in Service Now implementation projects.

• Proficiency in at least two programming languages (e.g., JavaScript, C#, Java).

• Solid understanding of ITSM and GRC processes and best practices.

• Experience designing and delivering technical solutions, including configuration, custom development, integrations, testing, and documentation.

• Ability to work with stakeholders, gather requirements, and ensure alignment with business goals.

Ideally, you’ll also have

• Another European language.

• Bachelor’s or Master’s degree in a technical or economic field.

What we look for

We’re looking for Senior Developers who combine strong technical delivery with functional consulting skills. You should enjoy working directly with clients, taking ownership of workstreams, and shaping solutions across multiple modules. This role offers clear growth paths toward architect or technical lead positions.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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