In this Role, Your Responsibilities Will Be:

• Manage daily service case follow-ups to ensure timely resolution.

• Drive Service KRA Business through site walks, spares lead generation, and AMC service activities.

• Maximize monthly service billable hours and consistently deliver reports on time.

• Promptly diagnose equipment issues and resolve customer service requests with effective solutions.

• Perform on-site repairs, maintenance, and equipment installations.

• Conduct preventive maintenance and routine inspections to identify potential issues and maintain equipment reliability.

• Collaborate cross functional team to resolve customer issues and provide expert technical assistance to customers.

• Maintain accurate documentation of service activities, including service reports, repair logs, and customer communications, ensuring traceability.

Who You Are: Competencies we are looking for

Customer focus

• Communicate effectively
• Action oriented
• Collaborates
• Drive for Results

For This Role, You Will Need:

• Bachelor's Degree in Mechanical/Electrical/Electronic Engineering
• 3-5 years of experience in the service/maintenance field on industrial machinery, including ultrasonic, vibrations, injection molding, and control systems
• Strong technical and diagnostic skills, with the ability to work under pressure
• Knows and follows safety protocols when working with machines and equipment.
• Effective verbal and written communication skills
• Open to frequent travel for customer visits, with flexibility for evening or weekend work if needed.

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.