Job Summary

We are looking for a Order Administrator who will be responsible for order processing in Qingpu Plant for Pressure Management. The role will coordinate with partners, customers and project teams to engage, understand and initiate the projects and to give resolutions for order process management. If you possess the requirements we are seeking for, this exciting role is for you! You will work in SOM team to fully support Qingpu plant of Pressure Management.

In This Role, Your Responsibilities Will Be:

• Review incoming contracts / PO to make sure comply with Emerson corporate trade compliance and legal requirements, including but not limited in checking Checkpoint, contract T&C, Pricing, Approval Process per DOA, etc.
• Enter the clean sales orders into SAP system in time, release purchase orders to manufacturing sites, seek for order acknowledgement with the promised delivery schedule, and maintain accurate delivery date into SAP system.
• Act as the first contact point for external and internal customers, follow up order to cash process, feedback order fulfillment status to customer in time.
• Collaborate with domestic / oversea plants to achieve on time delivery target, coordinate internal functions to tackle all sales order related issues, to ensure smooth fulfillment.
• Support for goods delivery and cargo shipment in accordance with contract / PO requirements, prepare for shipping documentations.
• Handle customers’ enquiries and complaints with appropriate etiquettes and manners, continually improve customer happiness with our product & service.
• Work on order booking and sales recognition forecast & analysis, identify and mitigate any risks to ensure monthly POR target achievement.
• Support in the preparation of order management metrics reporting.

Who You Are:

You persist in accomplishing objectives despite obstacles and setbacks. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You understand that different situations may call for different approaches.

You build and delivered solutions that meet customer expectations. You act with a clear sense of ownership. You bounce back from setbacks.

For This Role, You Will Need:

• College’s degree or above. Major in international trade or English or related fields will be an added advantage.
• 3 years or above related work experiences in order administration, customer service or project coordination or material management in multinational company
• Meticulous, Persistent and ability to work under pressure.
• Self-motivated and target oriented with learning agility.
• Strong interpersonal and communication skills ,team work spirit and detail-oriented.
• SAP experience preferred.
• Good command of English and with proficiency in PC (Microsoft Office, SAP experience is preferred).

Preferred Qualifications that Set You Apart:

• Proficient with ERP systems (SAP&Oracle) .
• Presentation skill is preferred.
• Work carefully and meticulously, meticulous and responsible
• Autonomous and problem-solving mentality

Our Culture&Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that phenomenal ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including vacation and holiday leave.