At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Software Engineer for the Chat Now program will play a critical role in advancing the capabilities and user experience of our enterprise chatbot platform. This role is responsible for designing, developing, and maintaining scalable full stack solutions that power Chat Now, with a strong emphasis on both front-end user interfaces and back-end services. This role will focus on hands-on development, integration, and enablement of reusable agentic components that power support chatbots across multiple domain areas.

What You'll Be Doing:

• Serve as the principal engineer across Chat Now workstreams, setting direction for key builds and guiding engineers to deliver high‑quality, scalable solutions.
• Provide strategic leadership for the evolution of the Chat Now platform, guiding the design and delivery of complex features and cross‑platform enhancements to ensure enterprise‑grade performance, resilience, scalability, and security.
• Shape the long‑term architectural vision and full‑stack technical strategy for the Chat Now ecosystem, influencing platform roadmaps, design patterns, and technology standards across teams and partner systems.
• Drive engineering excellence across agile delivery cycles, establishing best‑practice frameworks for code quality, sprint execution, technical reviews, and process optimization while mentoring teams toward continuous improvement.
• Architect and enhance CI/CD automation pipelines for Chat Now, advancing release governance, environment controls, and GitHub Actions–based workflows to improve deployment speed, reliability, and compliance across DEV, QA, and PROD.
• Champion adherence to enterprise security, compliance, and responsible AI frameworks, ensuring Chat Now’s development and deployment practices align with regulatory, privacy, and AI Registry standards.
• Partner with AI architects, engineering leads, and cross‑functional stakeholders to strengthen platform resiliency, expand automation and agentic capabilities, and ensure the delivery of high‑quality, scalable solutions across domains.

What You Should Bring:

• Advanced Degree in Computer Science or related field
• Proven experience in full stack development using modern frameworks (e.g., Python,
• JavaScript/TypeScript (Node.js, React)
• Solid understanding of software engineering best practices including agile methodologies, CI/CD, and automated testing
• Ability to collaborate cross-functionally with product managers, designers, and other engineers
• Passion for creating intuitive user experiences and solving complex technical challenges
• Excellent problem-solving skills and a proactive mindset toward innovation and continuous improvement
• AI or Machine Learning Certification
• Experience with Agentic & AI Tooling (e.g. Lang Chain, Lang Graph, Open AI SDKs, Cortex, MLflow, Lang Fuse, Vector DBs, etc.)
• Familiarity with multi-agent architectures and Lang Graph workflows
• Understanding of LLM fine-tuning, prompt optimization, or embedding-based retrieval
• Prior experience working with cross-functional global development teams

Basic Requirements:

• B.S. in Computer Science or related field
• 5+ years experience in Agile methodologies and approaches
• 5+ years experience in full stack development
• Experience in machine learning and natural language processing (NLP) technologies
• Experience in cloud computing platforms such as Microsoft Azure
• Experience with Agentic & AI Tooling (e.g. Lang Chain, Lang Graph, Open AI SDKs, Cortex, MLflow, Lang Fuse, Vector DBs, etc.)
• Experience contributing to RAG (Retrieval-Augmented Generation) pipelines

Additional Information:

• Position located in Indianapolis, Indiana working in a hybrid model
• Role will require partnering with IST-based development teams to ensure development continuity and handoff transitions
• Travel may be required periodically

Organization Overview:

Tech at Lilly builds and maintains capabilities using pioneering technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver creative solutions in every area of our business.

The Digital Core team leads Lilly’s transformation into the Digital and AI era. They inspire digitally empowered teams to new ways of working and accelerate innovation and agility. This team powers and advances the entire company by building and maintaining world class technology capabilities and platforms

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$141,000 - $224,400

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#We Are Lilly