About the Role & Team

“We Power the Magic!” That’s our motto at Disney Experiences

• Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

The DX Technology & Digital team is responsible for the end-to-end digital and physical Guest & Cast experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Supply Chain, Resorts & Transportation, Merchandise, and Consumer Products lines of business.

The Lead Technical Project/Program Manager will identify, plan and coordinate a set of related projects within a program, to manage their interdependencies in support of specific business strategies across the Commerce, Consumer Products and Supply Chain Technology Portfolio and Program. This role sits with the 3PO Team which is responsible for technical project management, project financial management, and program strategy, partnering with Technology, Product, and Design to plan and deliver against our objectives.

What You Will Do

• Lead and manage complex technical projects through full delivery life cycle ensuring project is delivered timely and on-budget.

• Act as the point of contact for project stakeholders engineering teams, including Software Engineers, Product Managers, Architects, and leadership to establish processes across all program areas that will ensure success on strategically prioritized projects and improve efficiency.

• Monitor project progress, identify potential risks, and implement effective mitigation strategies.

• Facilitate cross-functional team meetings, fostering a collaborative and productive environment.

• Build and maintain comprehensive project documentation, including timelines, budgets, and prioritization plans.

• Assist delivery managers and product owners in developing outcome-based roadmaps, aligning project goals with strategic outcomes.

• Support technical owners in benchmarking tools, providing insights on tool selection and implementation.

• Create and maintain capital and expense forecasts: by life-of-project, fiscal year, and month

• Research and provide cause of change for variances from the project scope, schedule, and cost.

• Maintain a continuous view of resource demand and capacity across projects; proactively partnering with leadership to plan for leveled resource allocation across development and sustainment activities.

• Ability to translate financials information and objectives to leaders, business partners, Finance, Sourcing & Procurement to tell the ‘story’ behind the numbers.

• Promote critical thinking and innovative approaches throughout the project.

Required Qualifications & Skills

• Minimum of 7 years of Project management experience working with technical teams developing enterprise class solutions.

• Experience in the supply chain industry, specifically Blue Yonder/JDA/Red Prairie WMS or similar large-scale warehousing solutions.

• Experience working closely with technology, creative and user experience teams.

• Experience with budget tracking and cost-benefit analysis.

• Solid ability to drive complex forecasts & capacity plans and to communicate risks and dependencies to leaders and business partners.

• Hands-on experience with practices such as Agile, Lean, Kanban, or Waterfall methodologies.

• Ability to understand architectural and technical aspects of projects.

• Expertise in user analytics tools to guide and inform project decisions.

• Strong organizational, communication (written and verbal) and time management skills with attention to detail.

• Experience with Agile Application Lifecycle Management and development tools like JIRA, Confluence, Wiki and Smartsheets. Jira expertise is a must.

• Experience in coaching and mentoring teams on project management standard methodologies.

Preferred Qualifications

• Project Management Professional (PMP) Certification

• Agile Certifications (CSM; ACP; CSPO; SAFe; LeSS)

Required Education

Bachelor's Degree in relevant field of study and/or equivalent experience

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