The Luggage Handler (Support) role will assist Bell person and Bell/Valet Dispatch with the tagging, storing and retrieval of arriving and/or departing guests with luggage. You will be coordinating with Bell persons to ensure Guest requests are fulfilled in a timely manner, demonstrating the spirit of Aloha and providing world-renowned Disney service.

Responsibilities:

• Greet Guests with positive, friendly and helpful attitude
• Transport guest luggage including but not limited to/from Vehicles/Storage Room.
• Care and Storage of Guest property
• Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding area
• Work with mobile applications (HotSOS)

Basic Qualifications:

• • Ability to handle difficult/sensitive situations independently, while effectively communicating with you team
• Excellent communication and listening skills
• Enjoys working with people and possess a friendly and outgoing personality
• Must have enthusiasm and possess excellent guest service skills
• Flexible/adaptable (may work in a variety of areas, conditions and/or changing scheduled shifts/days off)
• Maintains clean and polished appearance
• Committed to safety
• Enjoys engaging with Guests and fellow Cast Members
• Enthusiastic about interacting and helping Guests
• Receptive to special requests and proactive in anticipating guests needs
• Maintain confidentiality
• Able to complete tasks independently
• Willing to follow instruction and take direction
• Committed/reliable (arrive and be on time for scheduled shift)
• Supportive of other Cast Members working on your team
• Must be detail oriented and have the ability to multitask
• Strong verbal communication and listening skills (able to positively engage with Guests, Team Members, and Management)
• Self-directed (can complete tasks with minimal follow up/supervision)

Preferred Qualifications:

• Knowledge of Hawaiian/Japanese language preferred

Additional Information: SCHEDULE AVAILABILTY

• Full Time
• Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.

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Keyword: AULANI CASTING

The pay rate for this role in Hawaii is $25.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.