Technical & Applications Support Supervisor (M1)

About Beckman Coulter Diagnostics

For more than 90 years, Beckman Coulter Diagnostics has challenged convention and elevated the role of the diagnostic laboratory in improving patient health worldwide. Every hour, over one million tests are run on Beckman Coulter Diagnostics systems—impacting 1.2 billion patients and supporting more than three million clinicians annually across hospitals, reference labs, research centers, and physician offices globally. From enabling breakthrough discoveries to delivering fast, reliable results, we empower clinicians with clinical confidence, operational efficiency, and accelerated intelligence—so they can deliver the best possible patient care.

About the Role

The Technical and Applications Support Supervisor plays a critical leadership role in driving customer success, scientific excellence, and operational performance across South Africa. Reporting directly to the Country Manager – South Africa, this position leads three interconnected departments:

• Application Specialists
• Global Product Technical Support Specialists
• Customer Technical Support Specialists

Together, these teams form a cross-functional, customer-facing engine supporting complex diagnostic solutions and large-scale implementations.

Location: Samrand, Gauteng
Work Mode: On-site
Career Level: M1 – Customer Support | Field Applications

Key Responsibilities

In this role, you will:

• Drive performance across multiple departments by defining KPIs and aligning execution to business objectives
• Lead major customer-facing initiatives, including large-scale instrument rollouts and complex projects
• Act as a senior escalation point, ensuring fast, effective resolution through collaboration with global support teams
• Facilitate internal and external stakeholder engagements to drive alignment, planning, and delivery
• Identify customer training needs and design tailored solutions that enhance adoption, satisfaction, and long-term success
• Assess internal capability gaps and lead structured training, mentoring, and upskilling initiatives
• Support strategic channel partners through needs assessment and customized training aligned to business growth objectives
• Apply DBS tools (PSP, Kaizen, VSM) to continuously improve processes, service delivery, and operational efficiency
• Develop and implement standard work, training documentation, and compliant work instructions
• Own the local training center, including planning, budgeting, and resource optimization
• Collaborate cross-functionally with Sales, Field Service, Quality, and Product teams to ensure seamless customer experience
• Deliver high-impact scientific and technical presentations to internal and external audiences
• Measure training effectiveness using feedback and performance metrics to drive continuous improvement
• Provide input on hiring, performance management, and people development decisions
• Manage external vendors and consultants supporting training and service delivery
• Ensure compliance with internal standards and healthcare regulatory requirements
• Oversee administrative activities related to expenses, travel, overtime, and HR processes

Essential Qualifications

• Bachelor's degree in one of the following:
• Biomedical Science / Medical Laboratory Science
  • Biotechnology, Biochemistry, or Microbiology
  • Engineering (Electrical, Electronic, Biomedical, or Mechanical)

Technical & Industry Knowledge (Advantage)

• Experience with diagnostic instruments or laboratory workflows
• Exposure to customer technical support systems
• Understanding of healthcare regulations (ISO standards, Good Documentation Practice, etc.)
• Experience designing and delivering technical training programs

Travel & Eligibility Requirements

• Ability to travel up to 30% within the territory (including overnight travel)
• Valid South African driver's license
• South African citizenship

Preferred (Nice to Have)

• Postgraduate qualification (Honours or Master's) in a scientific or engineering discipline

Postgraduate Diploma in:

• Project Management
  • Business Administration
  • Operations Management

Rewards & Benefits

Beckman Coulter Diagnostics offers a comprehensive and competitive rewards package, including:

• Paid time off
• Medical insurance
• Pension
• Car allowance and insurance
• Eligibility for the 10% Beckman Diagnostics Global ICP Bonus Plan

Our benefits are designed to support life beyond the job, recognizing the whole person—not just the role.

Why This Opportunity

This is more than a backfill. It is an opportunity to step into a visible leadership role, inherit a strong foundation, and shape the future of customer support and scientific excellence in South Africa. Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.