Job Description

Role Summary

Deliver impactful technical training on companion animal health to local teams and field marketing. Lead targeted seminars for field veterinarians to elevate clinical knowledge. Resolve customer issues, conduct regular field visits, and provide expert product support. Collaborate with veterinary colleges on technical initiatives and business development. Review and approve all technical marketing brochures; coordinate closely with Marketing. Organize and lead technical seminars for field audiences. Manage customer complaints; coordinate with Global/Regional teams and provide timely support on product concerns. Run field trials with Global/Regional teams: set protocols, capture observations, and submit reports. Provide overarching coordination and support to meet monthly, quarterly, and annual business objectives.

Qualifications

Education

• B.V.Sc & A.H.; M.V.Sc preferred

Experience

• 2–4 years in field operations, managing diverse on-ground situations and delivering technical solutions

Technical Skills

• Companion animal disease diagnosis, vaccination, and treatment
• Product troubleshooting
• Seminar/training delivery

Role-Specific Capability

• Provide technical support and training to local teams
• Handle customer complaints and queries
• Support business development activities

Behavioral Competencies

• Strong communication
• Problem solving
• Organization
• Customer focus
• Integrity and trust
• Goal orientation

Required Skills

• Accountability
• Account Management
• Adaptability
• Animal Vaccination
• Business Development
• Business Integrity
• Business Reviews
• Clinical Experience
• Consumer Complaint
• Customer Due Diligence (CDD)
• Customer Service Management
• Data Analysis
• Field Marketing
• Inbound Phone Sales
• Leadership
• Lead Generation
• Organizing Seminars
• Relationship Building
• Sales Brochures
• Sales Goal Achievement
• Sales Process Management
• Strategic Thinking
• Team Management
• Technical Management

Preferred Skills

• Current Employees apply HERE
• Current Contingent Workers apply HERE

Employment Details

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements: Flexible

Work Arrangements: Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date: 03/9/2026

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Search Firm Representatives

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

About the Company

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.