Application Supervisor – Beckman Coulter Diagnostics

About the Role

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Application Supervisor is responsible for supervising support, training, technical execution, sales assistance, and team development of the Application Specialists. This position is part of the Diagnostics team located in Malaysia and will be remote. The role reports to the Country Manager, Malaysia.

Responsibilities

In this role, you will have the opportunity to:

• Supervise and guide Application Specialists in providing comprehensive pre-sales and post-sales support for Diagnostic products to achieve the sales and profit goals in Malaysia market
• Provide high-level support on application issues and act as an escalation point for complex technical problems and ensure timely resolution
• Ensure accurate and effective instrument performance evaluations and troubleshooting processes are carried out
• Ensure technical implementation, e.g. reagent reformulation updates, software upgrades, product corrections, etc. are carried out smoothly and efficiently, with minimal disruption to customer operations
• Lead, mentor, and develop the Application Specialist team to ensure high performance and professional growth
• Coordinate and oversee customer training sessions conducted by Application Specialists
• Work closely with other functional teams to ensure alignment and support for overall business objectives

Essential Requirements

• Bachelor or above in Biomedical Science, Medical Lab Technology Diploma / Degree or related subject
• Previous experience in related commercial field in the same capacity in an international organization
• Strong knowledge of diagnostic products and their applications
• Excellent customer service skills with experience in pre-sales and post-sales support
• Demonstrated ability to plan, coordinate, and execute technical implementations
• Exceptional verbal and written communication skills

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Willingness to travel within Malaysia as needed
• Ability to adapt to changing market conditions and customer needs
• Proficiency in English and Malay
• Additional language skills are a plus

Preferred Qualifications

It would be a plus if you also possess previous experience in:

• Clinical Chemistry
• Immunology
• Lab Automation project implementation
• Clinical automation
• Clinical Informatics products

Benefits

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

About Danaher

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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