Field Applications Manager

• Beckman Coulter Diagnostics

About Us

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

About the Role

The Field Applications Manager for Beckman Coulter Diagnostics is responsible for overseeing the deployment and support of diagnostic applications and systems. This role involves managing a team of application specialists, ensuring that diagnostic solutions are effectively implemented, optimized, and maintained to meet customer needs. The Application Manager will work closely with internal teams and external customers to drive the successful adoption and utilization of diagnostic applications, enhancing overall efficiency and accuracy in laboratory environments.

This position is part of Italy Field Applications team located in Italy and will be fully remote. You will be a part of the European Field Applications Team and report to the Senior Manager for Field Applications Europe.

If you thrive in a fast paced, supporting role and want to work to build a world-class Customer Service and Support organisation - read on.

Key Responsibilities

In this role, you will have the opportunity to:

• Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives
• Work in conjunction with and build excellent relationships with fellow Field Service Leaders to provide a consistent approach for Field Service Applications
• Assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC)
• Take ownership of customer issues, escalating if necessary, including regular communication with internal and external customers where required
• Analyze and provide statistics for Field Service Applications Team to improve objectives and set KPI's
• Recruit, mentor and develop Field Service Application Specialists using Workday portal and other tools
• Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools

Essential Requirements

• Bachelor's degree in biomedical engineering, Computer Science, or a related field (Master's degree is preferred)
• Minimum of 5-7 years of experience in application support and deployment, with at least 3 years in a managerial or leadership role
• Proven experience in the diagnostics industry, with a strong understanding of diagnostic applications and systems
• Strong leadership and team management skills, excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Knowledge of regulatory standards and compliance requirements in the diagnostics industry
• Driving License and fluent in Italian and English
• Ability to travel 50%

Desirable Qualifications

It would be a plus if you also possess previous experience in:

• Healthcare industry with multiple examples of successfully leading complex projects with the ability to work independently and part of a team
• Ability to "think out of the box" and express creative thinking and innovative ideas

Location & Work Arrangement

• Flexible but in the region covered near an airport that allows ability to travel
• Fully remote position eligible for remote work arrangement in which you can work remotely from your home
• Additional information about this remote work arrangement will be provided by your interview team

Position Details

Job ID: #

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology.

For more information, visit www.danaher.com. Please read our Applicant Data Privacy Notice carefully.