APAC Senior Service Manager

About the Role

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we're not just shaping the future of cancer diagnostics — we're transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you're not just taking a job; you're becoming part of a passionate team that knows every moment matters when it comes to cancer. You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible.

The APAC Senior Service Manager is responsible for leading and continuously improving service across Leica Biosystems APAC. This role drives service strategy, defines objectives and KPIs, standardizes service processes, develops service engineering talent, and ensures high-quality installations, troubleshooting, and field support across the region. The role influences service teams in multiple countries through dotted-line relationships, ensuring consistent service delivery and high customer satisfaction. This position reports to the VP, Commercial GM APAC and is part of the APAC Service Leadership Team, located in Singapore. This will be an on-site role.

Key Opportunities

In this role, you will have the opportunity to:

• Drive service revenue growth across APAC and deliver on targets
• Lead and influence service teams across APAC, ensuring consistent technical practices in installation, troubleshooting, and field service
• Build and train service talent across the region to deliver high quality service to customers in each country with increasing customer satisfaction
• Standardize and improve service processes to drive efficiency, quality, and reliability across the region
• Engage with global service teams and business units to drive global service standards

Essential Requirements

Education & Experience

• Bachelor's degree in Engineering, Life Sciences, or related field
• 10+ years of experience in technical service, field support, or service engineering, preferably in a regional role

Technical Expertise

• Strong knowledge of installation, troubleshooting, preventive maintenance, and field service operations for complex laboratory or medical equipment

Leadership & Influence

• Proven ability to lead, coach, and influence service engineers and managers across multiple countries through dotted-line reporting

Process & Quality Orientation

• Experience in standardizing service processes, driving continuous improvement, and ensuring adherence to quality and safety standards

Communication & Collaboration

• Excellent cross-cultural communication and stakeholder management skills, with the ability to work effectively across APAC with internal teams, customers, and external partners

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel – Possibility of business travel
• Approximately 30% of business travel

Benefits

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

About Danaher

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

For more information, visit www.danaher.com.

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