Job Title

Credit Controller

Job Description Summary

Job Description

Cushman & Wakefield is seeking an experienced Credit Controller to take ownership of a key client account within our London finance team. This role plays a critical part in protecting cash flow and delivering an excellent client experience, requiring strong stakeholder management and hands‑on expertise using Yardi. You will be responsible for end‑to‑end accounts receivable activity, working closely with internal teams and external clients in a fast‑paced, commercial real estate environment. As a Credit Controller, you will be expected to proactively manage a Client tenant debts, approving credit, chasing overdue payments via phone/email, negotiating payment plans, resolving disputes, and maintaining accurate records to optimize cash flow and minimize risk, involving tasks from setting credit limits and reconciling accounts to escalating serious cases for legal action.

Role and Responsibilities:

• Own the end‑to‑end credit control process for a key strategic client account, including billing, collections, cash allocation, and query resolution.

• Use Yardi daily to raise invoices and credit notes, allocate cash, maintain customer records, and produce AR reporting.

• Proactively manage debtor balances, lead collection activity, and agree payment plans to minimise aged debt and improve DSO.

• Act as the primary finance contact for the client and internal stakeholders, resolving billing disputes promptly and professionally.

• Prepare regular aged debt reports, cash forecasts, and month‑end reconciliations; support audit and compliance requirements.

• Identify and implement process improvements within Yardi to improve accuracy, efficiency, and reporting quality.

Experience and Qualifications:

• Proven experience in a credit control or accounts receivable role, managing a high‑value or key client account.

• Strong hands‑on experience with Yardi, including invoicing, cash application, and reporting.

• Confident communicator with experience chasing debt, handling disputes, and engaging senior stakeholders.

• Strong Excel skills (e.g. pivot tables, lookups) and good attention to detail.

• AAT or equivalent finance qualification desirable but not essential.

What’s on Offer:

• Opportunity to own and have real impact on a flagship client account.

• Hybrid working model with flexibility.

• Supportive team environment with exposure to process improvement and systems development.

• Competitive salary, benefits package, and clear progression opportunities.

If this Credit Controller with Cushman & Wakefield sounds of interest then please apply now with your most up to date version of your CV

INCO: “Cushman & Wakefield”