Job Title

Maintenance Lead

Job Description Summary

The Maintenance Lead serves as a vital member of the Operations Team at C&W Services, playing a key role in supporting the successful execution of contract obligations and day-to-day service delivery. This position contributes to the overall success of the account by ensuring excellence in safety performance, operational efficiency, financial tracking, and administrative support. The Maintenance Lead acts as a central point of contact for internal teams, subcontractors, and client stakeholders, helping to maintain a well-organized, compliant, and high-performing facility services program.

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Monday-Friday (9:00am-5:00pm).

• Provide leadership, direction, and coordination for Facility Service Employees, ensuring all operations comply with federal, state, and local regulations, as well as company and customer policies.

• Ensure safety compliance by promoting a safety-first culture. Responsibilities include conducting safety training, performing pre-job hazard assessments, job risk reviews, identifying high-potential risks, conducting audits and observations, and ensuring adherence to all site-specific and company safety guidelines and procedures.

• Build and maintain strong customer relationships, support employee development, and oversee quality control, maintenance processes, and all administrative functions of the account.

• Manage work orders through the site’s ticketing system, which includes addressing light maintenance issues and/or coordinating appropriate vendor services for resolution.

• Inspect buildings, grounds, tank storage facilities and equipment for unsafe or malfunctioning conditions.

• Conduct periodic general preventative maintenance on equipment, to include mechanical, electrical, HVAC, and plumbing systems. This involves normal lubrication, adjustments, cleaning, replacement of consumable parts (such as filters, indicator lights, etc.), and periodic testing of the equipment.

• Assist with installation and modification of building and equipment systems.

• Schedule and oversee vendors for both service requests and preventive maintenance. Ensure vendor performance aligns with expectations and coordinate vendor activities to minimize disruptions to employees and facility operations.

• Handle daily ordering, receiving, and restocking pantry, janitorial, and office supplies, and maintenance parts.

• Provide office services support, including mail distribution, troubleshooting AV equipment, and coordinating the setup of meeting and conference rooms.

• Perform project management duties related to additional scope items as needed.

• Operate effectively within a professional office environment, exercising sound judgment and maintaining professionalism at all times.

OTHER ESSENTIAL FUNCTIONS / DUTIES

• Bring a professional inclusive attitude, willing to help others as needed for team success.

• Willingly accepts and assists with all assigned tasks, demonstrating flexibility, accountability, and a team-first mindset.

• Engage with clients and customer personnel to understand and align with their expectations and service needs.

• Coordinate facility-related activities across the customer/client portfolio to ensure efficient and effective service delivery.

• Assist with long-range planning efforts in support of both client and company goals and objectives.

QUALIFICATIONS

Education & Experience:

• High school diploma or equivalent required; Associate’s or bachelor’s degree in Facility Management, Business Administration, or a related field preferred.

• 5 years of experience in facilities coordination, operations, or administrative support (corporate, healthcare, industrial, or property management settings).

• Experience coordinating vendors, maintenance services, or building systems is highly desirable.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Experience with CMMS or work order management systems (e.g., Corrigo, Service Now, Angus, FMX, etc.).

• Basic understanding of building systems (HVAC, lighting, elevators, fire safety, etc.).

• Comfortable with light troubleshooting or coordinating minor repairs with vendors.

Administrative & Organizational Skills:

• Strong organization and time management skills, with the ability to handle multiple priorities in a fast-paced environment.

• Attention to detail with experience maintaining compliance records, safety documentation, and/or service logs.

• Ability to manage inventory, track purchase orders, and handle supply ordering.

Communication & Interpersonal Skills:

• Excellent verbal and written communication skills.

• Proven ability to work professionally with vendors, subcontractors, building occupants, and leadership.

• Strong customer service mindset with a proactive and solution-oriented approach.

Other Requirements:

• Ability to work independently while also collaborating effectively within a team.

• Strong judgment and discretion in handling sensitive information or client-facing matters.

• Flexibility to respond to urgent situations and occasional off-hours needs.

• Knowledge of safety protocols, including hazard awareness and vendor compliance.

• Availability to work holidays and weekends as required based on business needs.

• Participation in an on-call rotation to respond to urgent facility maintenance issues outside of normal working hours.

• Must be prepared to respond promptly to emergency calls and address critical situations in a timely and professional manner.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $29.75 - $35.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”