Job Title

GOS Business Analyst-1

Job Description Summary

The Business Analyst is a full-service technology resource for GOS personnel. The main focus of the team is to support the development and integrity of core business applications, the training efforts of system processes, and increase the efficiency of the user population. Team members need to effectively coordinate with GOS leadership for application support and troubleshooting issues, the coordination of additional training for users, special projects and client transitions to meet department/client needs.

Job Description

KEY ACCOUNTABILITIES

Responsible for one or more of the following:

• Understanding our business

• Demonstrate familiarity with all facets of the company’s business and exhibit understanding of services provided and customers served throughout the network

• Solutioning

• Document requirements and assist in analyzing and reviewing potential solutions

• Project/Client Transition Delivery

• Contribute as an active and positive member on project teams and new client transitions, to deliver or exceed project outcomes

• Improvement & Innovation

• Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients.

DETAILED ACCOUNTABILITIES

• Coordinate GOS client transition technical requirement gathering and documentation

• Coordinate technical assistance between Cushman & Wakefield & the application vendor, when applicable

• Recommend process improvement opportunities related to the application or client process– document current state process and create future state process documentation

• Participate in configuration and change management applications and related transaction processing, reporting and analytic systems with which it shares interfaces in compliance with governance guidelines, policies and procedures

• Develop training documentation and alert user community of changes

• Deliver proactive approach to GOS team with regard to business process re-engineering, internal control objectives, and best practices to address business needs, identify and solve problems, and enhance service levels

• Create and execute communication plans to improve user adoption and effectiveness

• Develop and deliver training programs and communications to improve user adoption and effectiveness of new and existing features

• Write, maintain, and support a variety of queries and reports including ad hoc requests

• Actively solicit feedback and recommendations from the user community to determine an action plan to implement recommendations

• Adhere to industry standard legal requirements and security policies and ensure compliance

• Remain educated and up-to-date with current technologies, solutions, trends and risks

• Ability to work flexible hours to align with US time zones, when needed.

JOB REQUIREMENTS & QUALIFICATIONS:

Education and Previous Experience:

• Bachelor’s Degree or Professional Industry Designation

• 2+ years of relevant experience in accounting, commercial real estate, and/or information technology

• 3+ years of IT work experience

• 2+ years of experience supporting application systems

• Or similar combination of education and experience

Targeted Competencies

• Solid business judgment, collaboration, and critical thinking skills

• Excellent analytical and problem-solving skills

• Ability to research and learn new skills independently

• Excellent interpersonal & presentation skills

• Excellent oral and written communication skills with technical and non-technical clients

• Ability to multi-task and meet deadlines for multiple projects

• SQL or similar coding (preferred), advanced Excel, Visio or similar flowchart tool

• System experience (preferred): Yardi.

INCO: “Cushman & Wakefield”