Director, Data Analytics – Fraud (FDS)

About Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

We are seeking a Senior Data Analytics leader to head Coupang’s Fraud Detection Systems (FDS), responsible for shaping the long-term fraud prevention strategy across orders, sellers, reviews, and platform integrity. This role will own the charter to safeguard customer trust and platform health by building world-class, ML-driven detection systems, operational frameworks, and cross-org alignment mechanisms.

RESPONSIBILITIES:

• Lead and develop a high performing Analytics team for Fraud (FDS), covering the analytics function in the broadest sense across product analytics, business intelligence and strategic insights.

• Identify and establish metrics that measure the effectiveness of product selection, including the identification of gaps or other current friction points.

• Collaborate with multiple stakeholders, including merchandising, tech, and operations teams, to ensure alignment on these metrics and their importance in driving business goals.

• Develop analytic metrics and reporting to show month-to-month trends in selection-related KPIs, helping stakeholders understand levers to drive results.

• Work closely with senior leadership to ensure that data strategies around selection contribute to overall business growth and success.

• Set technical direction and build the function fit for scale, marrying long term strategy with short term business priorities.

• Collaborate with stakeholders across the organization to identify pain points and opportunities for system enhancements and collaborate with fellow Coupang tech leaders to make data driven innovation scalable to unlock opportunities for business impact.

• Stay updated with industry trends, emerging technologies and best practices in the field.

QUALIFICATIONS:

• Master’s in Computer Science, Engineering, Mathematics or equivalent quantitative fields.

• 10+ years of analytics experience within a tier-1 technology company of which 5+ years in a leadership / managerial role

• Deep understanding of and experience with analytics, experimentation, metrics definition and strategic insights.

• Excellent communication skills with the ability to translate complex analytical findings into actionable business recommendations in a clear and concise manner.

• Proven ability to communicate and persuade multiple senior stakeholders and rally multiple teams to reach the same goal.

• Strong critical thinking and attention to detail with an aptitude for solving unstructured problems.

• Excellent leadership and people management skills, with the ability to mentor and develop high- performing Analytics team.

• Experience in a fast-growing e Commerce/marketplace environment.

• Thrive in a fast-paced environment, leading the delivery of large-scale services for complex business offerings amidst multiple competing and frequently changing priorities.