Technical Program Manager

• Network Infrastructure

About Comcast

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.

(In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Acts as a technical expert in own area within the organization. May work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior team members. May be responsible for leading a team but does not directly manage people.

Important Note

This position is unable to provide work authorization sponsorship or immigration support now or in the future.

About the Organization

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

About the Team

Our team operates within the CONNECT organization, specializing in both Access and Core networks. As the strategic program delivery arm, we drive the conception, development, and implementation of expansive technical initiatives crucial to CONNECT's mission. Comprising a dynamic blend of product, program, project, and engineering expertise, our team orchestrates the seamless execution of multifaceted projects within CONNECT. Our collective efforts are dedicated to fostering innovation, optimizing performance, and ensuring the sustained success of our network infrastructure.

What You'll Do

• Understand the scope of technical programs as defined by the product and business requirements and the budget process
• Participate in the key planning of milestones
• Use specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team
• Identify, confirm and obtain participation from required cross-functional teams
• Ensure team clearly understands roles and responsibilities for the duration of the program
• Create and build program plans and program record
• Work with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks
• Identify and manage program critical paths
• Identify goals and successes criteria, drive the development and implementation of key goals, objectives and successes criteria for the program with key stakeholders and core team
• Raise conflicts and resolve with the appropriate level of management engagement to build consensus
• Obtain and assign resources to the program plan
• Recommend changes to improve the engineering process and to alleviate process inaccuracy and duplication
• Determine the cost and budget; perform resource forecasting
• Analyze areas of risk to avoid risky activities by identifying and managing critical paths and risk areas
• Establish contingency plans and identify trigger events and assume responsibility for initiation corrective actions
• Communicate updates on major milestones and keep all stakeholders informed of progress and issues
• Identify and manage proposed changes to program parameters and work with managers to ensure appropriate processes and communications are followed
• Work is evaluated upon completion to ensure objectives have been met
• Contribute to the development of organization's goals and objectives
• Monitor and ensure quality of program deliverables
• Lead core technical team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance

Skills & Experience We're Looking For

Project Management Expertise: A program manager should possess advanced project management skills to effectively plan, execute, and oversee complex projects within the program, ensuring they align with organizational goals and deadlines.

Leadership and Team Management: Strong leadership abilities are essential for guiding and motivating multidisciplinary teams towards achieving program objectives. This includes fostering collaboration, resolving conflicts, and providing direction to team members.

Communication and Stakeholder Management: Effective communication is crucial for conveying program goals, progress, and challenges to stakeholders, including executives, team members, clients, and external partners. The ability to adapt communication styles to different audiences is key.

Risk Management and Problem-Solving: A program manager must be adept at identifying potential risks and developing strategies to mitigate them. They should also possess excellent problem-solving skills to address issues as they arise, ensuring minimal disruptions to the program's progress.

Strategic Thinking and Decision-Making: Strategic thinking is essential for aligning program initiatives with broader organizational objectives and anticipating future challenges and opportunities. The ability to make informed decisions quickly and decisively, considering various factors and perspectives, is vital for successful program management.

Perks & Benefits

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated. Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages
• Courtesy Services
• We offer all of our full-time employees in serviceable areas free digital TV and internet
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms

Learn more at jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties.