At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

• Patient Service Specialist
• Children’s Rehab Therapy

Location

Medina

Facility

Medina Childrens Therapy Services:

Department

Therapy Services-Children's Institute:

Job Code

B15028

Shift

Day/Evening Rotation

Schedule

7:00am-6:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make exceptional customer service a cornerstone of its mission. As a Patient Service Specialist, you play a vital role in delivering an outstanding experience for patients, families, and visitors from the moment they arrive through their return home.

In this role, you will support patients with scheduling, pre-registration, My Chart enrollment, and visit preparation, ensuring a seamless and welcoming experience at every step. A strong willingness to learn is essential, as the Children’s Institute has specialized processes that require dedicated training.

This position serves as an excellent steppingstone to advanced roles within Customer Service and to opportunities across various departments throughout Cleveland Clinic.

A caregiver in this position works| M-F, from 7: 00am—6:00pm| rotating shifts for opening and closing| Potential rotating weekend shifts.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate, triage and resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter and maintain confidential patient information.

• Recruit, enroll and educate patients on My Chart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR Associate’s Degree and one year of experience

• OR Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Experience with Excel (staff use spreadsheets to track patient lists and schedules)

• Experience with Epic software

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities