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Job Title

• Outpatient Clerk/Tech
• Breast Center

Location

Akron

Facility

Akron General Medical Center:

Department

The Breast Center-Cleveland Clinic Akron General:

Job Code

AK9920

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

USW Bidding Period: 10/2/2025 - 10/6/2025

Job Details

USW Bidding Period: 10/2/2025 - 10/6/2025

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.

Akron General’s Reflections Breast Health Center provides rapid diagnosis for women with breast problems, such as palpable lumps, nipple discharge, pain and abnormal findings on digital or 3D screening mammograms. Outpatient Clerks/Techs aid in the delivery of patient care, perform various clerical activities and assist with patient processing. Caregivers in this role are known for their ability to anticipate and meet the

needs of patients and visitors coming to Akron General.

A caregiver in this position works days from 8: 00AM – 4:30PM.

A caregiver who excels in this role will:

• Perform routine clerk duties such as assisting with registering patients, addressing patient concerns and coordinating the daily appointment schedule.

• Collect information from patients, process insurance claims and audit collections.

• Receive incoming calls to the department and assist or direct callers to the appropriate personnel.

• Handle phone calls to and from physician's offices and departments regarding patient information.

• Receive and/or collect a variety of biological specimens, including verification of demographics and test information, identification of samples requested and specimen type.

• Obtain completed lab, x-ray, EKG and H&P information under the correct patient account number and place in patient chart.

• Obtain blood specimens by various venipuncture and micro collection techniques.

• Perform vital signs, EKGs and patient preparation.

• Transmit, complete order entry and obtain EKG tracings.

• Initiate and prepare patient charges or credits through the hospital information system.

• Ensure effective, efficient and timely patient flow by adequate patient chart completion, maintain accurate cross reference files for patient orders, and fax test results to physician offices.

• Prepare and complete charts with accuracy.

• Maintain statistical records regarding number of patients seen daily.

• Ensure signing and completion of necessary registration and clinical forms and obtain face sheets and charge plates (as applicable) when updating patients' charts.

• Enter laboratory and radiology orders when registering patients and assist with patient scheduling.

Minimum qualifications for the ideal future caregiver include:

• High School graduate OR the equivalent including courses in typing CRT, data entry, business, mathematics and office procedures

• Two years of medical/technical assisting experience OR graduate of a medical assistant program

• Current Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross

• Computer experience

• Passing score on an alphanumeric data entry test

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities