The Client Facilitation Group partners with Sales, Trading, and Relationship Management to ensure that Markets is meeting certain Know Your Customer requirements across all of Citi’s entities and regions. This role will primarily support Citi's platinum clients. The responsibilities of the position include:

• Liaise with clients, relationship managers, and sales coverage to obtain/confirm Know Your Customer information

• Coordinate with AML, KYC operations, and Business Risk to complete KYC exercises in accordance to Citi Policy / country regulations while troubleshooting client pushback

• Adhoc support

Knowledge/Experience:

• Strong communication and problem solving skills with drive and ability to continuously develop and improve processes

• Demonstrated strengths in building trusted relationships

Skills:

• Numerate /Analytical

• IT skills – Excel, other Microsoft suite

• Ability to work as part of a team and autonomously

• Strong attention to detail / high levels of accuracy

• Description

• Ability to manage and prioritize own workload effectively and resolve conflicting priorities

• Results / Task oriented

• Excellent communications skills (written / verbal) at all organizational levels.

• Strong customer focus/relationship building skills

Qualifications:

• Bachelor’s/University degree or equivalent experience

Competencies:

• Communication / Relationship Building

• Attention to detail / Prioritization

• Using one’s initiative to take function to the next level

• Ability to work to strict deadlines

• Project Management

• Strong team player / Strong IT skills