The overall objective of this role is to address external customer issues and provide ongoing customer support. The team is looking for a dynamic individual with exceptional customer service skills who will provide resolutions and support to the Corporate client segment across Czech/Slovakia.

What you will do

• Ensure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards 
• Develop and maintain client portfolio through regular interactions
• Effectively liaise with other local and cross border internal teams and departments   
• Conduct necessary analyses to address client needs
• Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
• Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

What we will need from you

• 2 years of relevant service or banking experience is an advantage
• University degree preferred
• Fluent English and native Czech/Slovakian language knowledge
• Computer proficiency - strong IT skills (Windows, MS office knowledge)
• High level of client service orientation, creativity, initiative and flexibility
• Good interpersonal and communication skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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