At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Head of Market Operations (Internal Job Title: Securities & Derivatives Sr Manager - C13) based in Dhaka, Bangladesh. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

This is a senior management level position to head the Markets Operations team in Bangladesh, responsible for accomplishing results through the management of a team or department in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions.

Responsibilities:

• Develop and implement business initiatives, client solutions, or projects affiliated with securities and derivatives settlement

• Solve complex inquiries, conduct discovery and complete due diligence activities for client requests

• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution

• Contribute to processing standards and expectations for securities and derivatives processing teams

• Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities

• Manage daily performance related to securities and derivatives post-settlement activities of operations processes

• Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements

• Coordinate with internal and external clients to assess service quality and identify areas for improvement

• Act as an advisor to new/junior staff

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience

• People management experience

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.