The Apps Support Tech Lead Analyst (C13) is a strategic and seasoned professional role. This individual applies in-depth disciplinary knowledge, contributing significantly to the development of new techniques and the improvement of processes and workflows within their area or function. The role requires integrating subject matter and industry expertise, coupled with an in-depth understanding of how different areas collectively contribute to the objectives of the sub-function, function, and overall business.

This position involves evaluating moderately complex and variable issues with substantial potential impact, necessitating an approach that weighs various alternatives and balances potentially conflicting situations using multiple sources of information. The Apps Support Tech Lead Analyst requires strong analytical skills to filter, prioritize, and validate complex and dynamic material. Strong communication and diplomacy skills are essential, as is regularly assuming informal/formal leadership within teams, including coaching and training new recruits. This role has a significant impact on project size and geography by influencing decisions through advice, counsel, and facilitating services to others in their specialization. The work and performance of all teams in the area are directly affected by the individual's performance.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Provide technical and business support for users of Citi Applications, focusing on quick resolution of application issues, driving stability, efficiency, and effectiveness improvements.
• Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
• Manage, maintain, and support applications and their operating environments, with a focus on stability, quality, and functionality against service level expectations.
• Perform start-of-day checks, continuous monitoring, and regional handovers.
• Develop and maintain technical support documentation.
• Identify ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensure that storage and archiving procedures are in place and functioning correctly.
• Formulate and define scope and objectives for complex application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards; document requirements.
• Review and develop application contingency planning to ensure availability to users.
• Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing, and deployment into production.
• Engage in post-implementation analysis to ensure successful system design and functionality.
• Act as advisor or coach to new or lower-level analysts; allocate work.
• Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Act as a liaison between users/traders, interfacing internal technology groups, and vendors.
• Take active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets

Qualifications:

• 8 plus years experience as application support SME
• Practical problem solving and strategic thinking skills
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stake holders.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills
• Tech stacks : Windows, Unix, Shell scripting, Autosys, ITRS, Grafana, SQL, PL/SQL, Oracle, Postgres DB knowledge, Open shift Cloud ECS, EKS (Kafka , Kibana, Elastic search), Middleware technology like KAFKA, MQ, EMS, Service Now, Tableau.
• Domain Knowledge: Good to have functional knowledge and experience in Credits Risk, Margin Applications.

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.