Enterprise Command Center Infrastructure Analyst (Infrastructure Support Analyst)

If you would like to make an impact with your work while being supported by smart and motivated colleagues come find your next opportunity with us! Thanks to our global reach we can help you get where you want to go.

In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure. As Infrastructure Analyst you will run IT Services coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses.

Responsibilities:

• Responsible for providing Tier I technical support for Citibank’s global Infrastructure including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure.
• We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
• You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels in different regions of the world and from a wide range of global IT and business.
• Key to your success will be impeccable process fulfilment and continuous service delivery as this is our highest priority.
• Perform incident triage functions.

Requirements:

• Conduct in a dynamic environment with a fluctuating potentially voluminous operational workload.
• High-reaching and with dedication towards continual growth and self-improvement.
• Working knowledge of internet working and telecommunications will help you in being successful.
• Background in operating network/distributed services within international dynamic environment.
• Understanding of OSI model, servers and network protocols.
• Industry specific certifications – CCNA or adequate knowledge would be an advantage.
• Effective written and verbal communication skills

In return, we offer:

• Network trainings including theory and practice.
• Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance).
• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success.
• A great environment for learning new technology and tools, online and instructor led training opportunities.
• Working in a friendly, dynamic and multinational environment.
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas.
• A chance to make a difference with various affinity networks and charity initiatives.