The Issuer Services Operations Tampa Hub is responsible for managing contractual obligations across more than 700 contracts for clients in Argentina, Brazil, Colombia, Mexico, Panama, Peru, and Puerto Rico. Our business is characterized by a diverse range of tailor-made contracts, each designed to meet specific client needs. Candidates must possess a comprehensive understanding of the regulatory landscape in each Latin American country and stay abreast of changes. This role requires strong learning agility, given the complexity and dynamic nature of the business, leading to a steep learning curve. The ability to work collaboratively with the team is crucial to ensure all processes and activities are executed accurately and efficiently, minimizing errors and losses. The individual will be responsible for the daily execution of processes.

We are seeking a dynamic and proactive Multifunctional Operations Specialist to join this team. This position is crucial for the efficiency of our operations, requiring exceptional flexibility and a willingness to adapt to diverse responsibilities. The ideal candidate will thrive in a fast-paced environment, contributing to any of the operational phases or functions as per the evolving business needs and team priorities

Key Responsibilities:

This role encompasses a broad range of operational activities, and the specialist will be expected to perform any of the following functions based on business demands, evolving priorities, and team needs. The ability to seamlessly transition between tasks and adapt to different operational areas is paramount:

Contractual Obligations

• Read, analyze, and interpret contracts for diverse clients across various jurisdictions.
• Provide necessary comments on business checklists based on contract analysis.
• Review, input operational activities within the business platform, adhering to the checklists.
• Review, input evidence of tasks performed in the system or Sharedrive.
• Review, input daily activities according to client contractual obligations, utilizing our core system as a tickler.
• Execute collateral obligations as per contract rules, including calculations, waterfalls, and notifications.
• Review, input commission collection letters to clients, considering A&T contract terms and frequency.

Payments and Reconciliation

• Understand the disbursement of funds workflow for Issuer Services Business.
• Review client instruction information in the system to facilitate fund distributions (domestic transfers, checks, international transfers, book-to-book) as per contract terms.
• Daily balance accounts for various A&T contracts.
• Ensure transactions are executed within required timeframes.
• Complete daily control logs to confirm all instructions received were performed

Reporting

• Collaborate with the preparation of the local regulatory reports for Agency & Trust business required by Latin American regulators.
• Collaborate with monthly internal financial statements of trust agreements.
• Collaborate with metrics and controls related to activities performed, as defined by bank policies or internal decisions.

Other administrative activities

• Review, input operational deal implementation and termination activities for Agency & Trust deals in Latin America.
• Participate on projects for Agency & Trust business as required.
• Support end-to-end LATAM Agency & Trust Operational activities, including coordination with teams in different countries.
• Update guidelines, instructions, manuals, and checklists.
• Collaborate with the local control team of the Secured Room responsible for A&T contracts.
• Respond to emails from internal and external clients in a timely manner.
• Act as a backup for colleagues and provide support for other assigned activities.

Qualifications:

• Education: Bachelor's Degree required, specialization in Economics, Finance, Business Administration, or Accounting.
• Experience:
  • Preferable experience in Agency and Trust business within a financial institution (Capital Markets and Fiduciary Products).
  • Minimum 3 years of experience in the financial services industry.
• Language Skills: Proficiency in English and Spanish (Portuguese desirable).
• Work Availability: Availability to work on holidays and across different time zones to service Latin American countries. Ability to be in the office as required by the supervisor.
• Technical Skills: Advanced knowledge in Microsoft Word, Excel, and PowerPoint. Capability to use multiple systems simultaneously; ability to absorb modules and commands for day-to-day operations.

Core Competencies:

• Ability to work effectively as a member of the Operations Team, contributing to group objectives.
• Ability to manage a heavy workload and tight deadlines under pressure.
• Excellent attention to detail and accuracy.
• Experience interacting with all levels (Junior, Middle, Seniors) and communicating effectively.
• Strong focus on controls.
• Excellent client relationship skills, as daily interaction is common.
• Proven interpersonal skills; customer-focused, highly organized, and proactive.
• Quick learner, with a good understanding of activities, policies, procedures, regulations of different countries, and concepts of the work area.
• Ability to analyze and interpret legal documents.
• Knowledge of the bank's policies is required to execute activities; a full understanding of policies governing the business and keeping updated on changes is essential.

Role Context: This role involves executing operational activities within the Issuer Services Operational Area

The Issuer Services Operations Tampa Hub is responsible for managing contractual obligations across more than 700 contracts for clients in Argentina, Brazil, Colombia, Mexico, Panama, Peru, and Puerto Rico. Our business is characterized by a diverse range of tailor-made contracts, each designed to meet specific client needs. Candidates must possess a comprehensive understanding of the regulatory landscape in each Latin American country and stay abreast of changes. This role requires strong learning agility, given the complexity and dynamic nature of the business, leading to a steep learning curve. The ability to work collaboratively with the team is crucial to ensure all processes and activities are executed accurately and efficiently, minimizing errors and losses. The individual will be responsible for the daily execution of processes.

We are seeking a dynamic and proactive Multifunctional Operations Specialist to join this team. This position is crucial for the efficiency of our operations, requiring exceptional flexibility and a willingness to adapt to diverse responsibilities. The ideal candidate will thrive in a fast-paced environment, contributing to any of the operational phases or functions as per the evolving business needs and team priorities

Key Responsibilities:

This role encompasses a broad range of operational activities, and the specialist will be expected to perform any of the following functions based on business demands, evolving priorities, and team needs. The ability to seamlessly transition between tasks and adapt to different operational areas is paramount:

Contractual Obligations

• Read, analyze, and interpret contracts for diverse clients across various jurisdictions.
• Provide necessary comments on business checklists based on contract analysis.
• Review, input operational activities within the business platform, adhering to the checklists.
• Review, input evidence of tasks performed in the system or Sharedrive.
• Review, input daily activities according to client contractual obligations, utilizing our core system as a tickler.
• Execute collateral obligations as per contract rules, including calculations, waterfalls, and notifications.
• Review, input commission collection letters to clients, considering A&T contract terms and frequency.

Payments and Reconciliation

• Understand the disbursement of funds workflow for Issuer Services Business.
• Review client instruction information in the system to facilitate fund distributions (domestic transfers, checks, international transfers, book-to-book) as per contract terms.
• Daily balance accounts for various A&T contracts.
• Ensure transactions are executed within required timeframes.
• Complete daily control logs to confirm all instructions received were performed

Reporting

• Collaborate with the preparation of the local regulatory reports for Agency & Trust business required by Latin American regulators.
• Collaborate with monthly internal financial statements of trust agreements.
• Collaborate with metrics and controls related to activities performed, as defined by bank policies or internal decisions.

Other administrative activities

• Review, input operational deal implementation and termination activities for Agency & Trust deals in Latin America.
• Participate on projects for Agency & Trust business as required.
• Support end-to-end LATAM Agency & Trust Operational activities, including coordination with teams in different countries.
• Update guidelines, instructions, manuals, and checklists.
• Collaborate with the local control team of the Secured Room responsible for A&T contracts.
• Respond to emails from internal and external clients in a timely manner.
• Act as a backup for colleagues and provide support for other assigned activities.

Qualifications:

• Education: Bachelor's Degree required, specialization in Economics, Finance, Business Administration, or Accounting.
• Experience:
  • Preferable experience in Agency and Trust business within a financial institution (Capital Markets and Fiduciary Products).
  • Minimum 3 years of experience in the financial services industry.
• Language Skills: Proficiency in English and Spanish (Portuguese desirable).
• Work Availability: Availability to work on holidays and across different time zones to service Latin American countries. Ability to be in the office as required by the supervisor.
• Technical Skills: Advanced knowledge in Microsoft Word, Excel, and PowerPoint. Capability to use multiple systems simultaneously; ability to absorb modules and commands for day-to-day operations.

Core Competencies:

• Ability to work effectively as a member of the Operations Team, contributing to group objectives.
• Ability to manage a heavy workload and tight deadlines under pressure.
• Excellent attention to detail and accuracy.
• Experience interacting with all levels (Junior, Middle, Seniors) and communicating effectively.
• Strong focus on controls.
• Excellent client relationship skills, as daily interaction is common.
• Proven interpersonal skills; customer-focused, highly organized, and proactive.
• Quick learner, with a good understanding of activities, policies, procedures, regulations of different countries, and concepts of the work area.
• Ability to analyze and interpret legal documents.
• Knowledge of the bank's policies is required to execute activities; a full understanding of policies governing the business and keeping updated on changes is essential.

Role Context: This role involves executing operational activities within the Issuer Services Operational Area