Senior Manager, Marketing Agency Operations

We’re looking for a confident problem solver and strategic thinker who thrives in fast-moving environments and enjoys creating clarity where others see complexity. As our Senior Manager, Marketing Agency Operations, you will help shape the foundation of our internal creative agency—building the systems, relationships, and insights that help talent do their best work. This role blends operational excellence, financial discipline, and a strong sense of partnership. If you’re energized by improving processes, guiding teams, and turning challenges into progress, this is a place where your impact will be felt every day.

Responsibilities

• Strengthen and evolve end-to-end agency workflows to ensure clear intake, smooth execution, and consistent delivery across internal teams and external partners.

• Lead operational improvements by introducing change management, updated workflows, and practical SOPs that support speed, quality, and transparency.

• Act as the agency’s Wrike system owner, designing workflows, dashboards, and reporting that enable visibility, accountability, and confident decision-making.

• Champion the adoption of tools and processes across the agency ecosystem to drive alignment, collaboration, and continuous improvement.

• Manage external agencies, freelancers, and vendors in partnership with Procurement—overseeing vetting, onboarding, contract negotiation, scope alignment, and performance.

• Partner closely with Finance and Marketing Operations to lead budget planning, workforce forecasting, and ongoing cost management. Build models, rate cards, and estimation tools that support accurate planning and responsible investment.

• Monitor delivery health, financial performance, resource utilization, and operational metrics to surface trends, risks, and improvement opportunities.

• Advise cross-functional partners—including Marketing, Procurement, Legal, and business stakeholders—to ensure projects are well scoped, strategically aligned, and resourced for success.

• Guide internal teams to plan proactively, anticipate needs, and translate business goals into actionable creative initiatives.

• Build workforce plans that account for seasonal patterns, project pipelines, and shifting business priorities.

Qualifications should include

• 8 years of experience in agency operations, integrated production, or agency management with meaningful budgeting and financial responsibilities.

• Proven ability to solve complex challenges in fast-paced, results-oriented settings.

• Strong understanding of agency workflows, resource models, scopes of work, quality controls, and financial management practices.

• Experience working across internal and external agency models, including vendor negotiations and contract management.

• Strong communication skills with the ability to influence, align, and guide cross-functional partners.

• Hands-on experience with Wrike.

• Deep experience partnering with finance teams on budgeting, forecasting, and workforce planning.

• Experience operating within matrixed organizations.

• Demonstrated strength in vendor negotiation and performance management.

• Bachelor’s degree in a related field.

• Ability to work from The Cigna Group office 3 days a week

What Success Looks Like

• Projects move forward with clarity, accuracy, and predictable delivery.

• Risks and challenges are surfaced early and resolved efficiently.

• Wrike becomes a reliable single source of truth for the agency.

• Quality remains high while speed, efficiency, and stakeholder confidence grow.

• Budgets and forecasts stay accurate, with variances addressed proactively.

• External partners deliver consistent value aligned with expectations and agreements.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourselfcigna.com for support. Do not email See Yourselfcigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

*Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. *