As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

• Lead post-sales delivery of critical solutions for Blue Planet customers, ensuring high-quality outcomes in collaboration with Professional Services teams.
• Transition project delivery from Sales and manage project scope, timeline, and budget alongside Program Managers.
• Provide thought leadership and resolve complex implementation challenges, offering strategic guidance on requirements and follow-ups.
• Approve design and development documentation, including test strategies, plans, and scripts.
• Facilitate customer workshops and design sessions, creating technical architecture specifications that drive project success.
• Configure and deploy ROA products leveraging deep IP network expertise.
• Mentor teams, fostering consulting and application skills while advocating best practices for Blue Planet solutions.

The Must Haves

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Extensive experience in telecommunications Assurance projects and functional/technical leadership roles.
• Proven consultancy and leadership skills within Professional Services organizations.
• Expertise in IP/MPLS technologies (ISIS, OSPF, BGP, MPLS Services).
• Proficiency in Linux/Unix systems, Kubernetes, Python, and database management (PostgreSQL, Clickhouse).
• Deployment experience in cloud environments (AWS/Azure/GCP) and monitoring tools like Nagios and Grafana.
• Strong communication skills in English, both written and oral.

Nice to Haves

• Cisco certifications (CCNA, CCIE).
• Familiarity with Apache Kafka and traffic monitoring protocols (Net Flow/Sflow/Cflow).
• Experience with source control systems (GitHub, Bitbucket) and ticketing platforms (JIRA, Salesforce).
• Knowledge of SQL and SNMP, Syslog, ICMP, SSH retrieval methods.
• Exposure to software installation prerequisites such as server hardware and network infrastructure.
• Demonstrated ability to adapt to change and solve complex problems independently.
• Ability to travel as required.

Pay Range The annual pay range for this position is $104,600 - $184,900 CAD.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.