Job Description:

Our Opportunity:

We are looking for a Senior Technical Program Manager at our Bellevue, Washington office. This role will own the portfolio planning, technical coordination, and delivery support of improvements to the customer experience for Chewy’s online pharmacy business.

What You’ll Do:

• Own portfolio management for the Pharmacy Customer Experience team across the product development lifecycle, ensuring key deliverables and dates are transparent across product, design, engineering and business stakeholders.
• Drive planning mechanisms to maximize impact while also balancing utilization across technical teams.
• Partner closely with product management and technical leadership to define delivery plans for complex cross-team initiatives.
• Coordinate across multiple Team Members to influence requirements definition and define project achievements in alignment with business needs.
• Define priorities for the development team against work back plans tied to desired launch dates to ensure on time delivery of critical enterprise priorities.
• Inspect development team’s velocity and delivery metrics, to ensure the team is delivering impactful improvements to the customer experience across multiple strategic objectives.
• Partner with engineering leadership to review system build, scalability and monitoring to launch highly available and resilient functionalities for Chewy customers.
• Own team member and executive leadership communication to report on project progress identifying risks, launches, and scope changes as well as paths to green for critical issues that are off track.
• Mentor and coach engineering team to improve agile practice and establish consistent and well understood velocity and adequate backlog depth.
• Participate in production support efforts with a focus on coordinating cross team delivery to resolve customer-facing issues.

What You’ll Need:

• Bachelor’s degree in computer science, Engineering, Business Administration, Finance, or related field and 7 years of experience.
• Will also accept a master’s degree or equivalent experience combined with 5 years of professional background.
• Experience must include 5 years with: technical program/product management.
• Agile (Scrum Master/Product Owner).
• Business requirements analysis, review, and build.
• Mobile/web technologies and frameworks such as React, Angular and TypeScript.
• Backend technologies such as Java.
• CI/CD processes and release management.
• AWS technologies including CloudWatch, EC2, SES, SNS.
• Experience must also include ecommerce platforms for core shopping and healthcare.
• The position is eligible for the Employee Referral Program.

The base salary range for this role is $129,500 - $207,000.-
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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