About the Role:

As a CBRE Platform Operations Management Director, you assist with the oversight of the lease administration department responsible for planning, managing, and directing business operations for 20+ clients in the retail, multisite and financial sectors. The ideal candidate will be located in the Central or Eastern time zones and within a reasonable driving distance to a CBRE office.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Develop and maintain a proactive communication strategy with leadership across GWS region on business updates, operational excellence, client satisfaction risk and customer concerns.
• Act as critical issue point for GWS Leadership if any risks or service issues arise ensuring resolution of said customer concern.
• Work with Portfolio Services senior leadership to ensure high levels of client care. Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc.
• Conduct departmental financial evaluations, including monthly revenue and expense projections.
• Ensure that all Marketing collateral, press releases, and web publishing are in accordance with company standards. Work with internal marketing and communications teams to ensure effective service delivery, business promotion, advertisement, and public relations.
• Oversee the maintenance of listing and transaction files, verifying compliance with local, state, and federal regulations, Real Estate Commission rules, and compliance with corporate policies.
• Manage and set priorities for project resources and assess needs. Conduct training needs making sure office standards are met.
• Guide the procurement and maintenance of office supplies and equipment. Review vendor service contracts with the internal procurement office.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and colleagues to act while guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.
• Expected travel 10%
• Service Delivery with partners with the GWS Directors to develop and maintain a framework for operational processes, risk management, consistency, and standard methodologies.
• Support continuous improvement efforts to streamline process adoption across operational and account teams.

What You’ll Need: - Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future