At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary

We’re seeking a future team member for the role of Associate, Shareholder Services I to join our Shareholder Services team. This role is located in Wroclaw, Poland.

In this role, you will make an impact in the following ways:

• Respond to client queries via telephone, email, written enquiry or web chat in an efficient and professional manner.
• Dealing with escalations in the form of email queries which are received either from the client or internally to ensure they are acted upon in a timely manner.
• Prepare and check reporting to Clients and Investors through the appropriate and dedicated channels.
• Act as an SME for any projects which involve the Shareholder Services Team.
• Conduct training with any new starts or any ongoing cross training which is required.
• Reviewing team procedures as and when they come up for review.

To be successful in this role, we’re seeking the following:

• 1-3 years of total work experience; experience in financial services, contact centre or client service preferred.
• Strong Microsoft Office skills, with a focus on Excel.
• Superior oral and written communication skills.
• Excellent analytical, organizational and time management skills
• Ability to multi-task, manage multiple projects and meet deadlines.
• High level of accuracy and professionalism
• Fluent in written and spoken English and German is essential for this role.

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