About this role

Strategic Relationship Manager, Aladdin Client Engagement, Director

**Black Rock Solutions (BRS)**supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin®), which is utilized by executives, portfolio management, risk management and operations teams. BRS provides strategic advisory and enterprise investment system services for our clients with portfolios totaling over $20 trillion. Our diverse client base is made up of external institutional asset managers, pensions, insurance companies, banks, and governments around the world. The BRS business is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.

Aladdin Client Engagement is part of the Aladdin Business within Black Rock Solutions.  It is responsible for maximizing the value of the Aladdin product through engagement and education and working closely with clients to be their trusted consultant, problem solver, and business partner.  This is a client-facing role, and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems.

We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximize our value proposition and client outcomes.

Key responsibilities include:

• Own and expand relationships with client’s senior management (CIO, CRO, CFO, COO, CTO, Heads of Desks) to understand their business objectives and needs and help them use Aladdin expertise to achieve their firm’s goals

• Connect client executives with senior BLK leaders when appropriate to further strengthen the overall relationship and help facilitate opportunities for BLK asset management mandates

• Cultivate and mobilize an extensive network of BLK partners across functions to orchestrate holistic, enterprise‑wide solutions tailored to each client’s strategic needs.

• Understand the client’s business challenges and propose solutions leveraging Aladdin that drive value and adoption

• Assist clients in leveraging Aladdin to its fullest across the entire investment and portfolio lifecycle

• Own the commercial success and financial outcomes for clients, including renewals, new product subscriptions, and changes to fee structure

• Partner with Business Development and clients to identify upsell / cross-sell opportunities for additional Aladdin products and services, and drive those opportunities to a successful outcome

• Ensure client feedback on product is communicated to the Product Managers and work with Product Management and other internal stakeholders to guide and align future development by bringing the voice of the client to the table

• Stay updated on industry trends to help your clients stay ahead of changing times and to further embed your standing as a trusted advisor

• Engage with clients to define key strategic and tactical initiatives to resolve issues, expand adoption, and embed Aladdin.  Partner with internal value delivery teams to ensure execution from the inception of the project to the realization of the desired future state.

Qualifications

• 10+ years of work experience in financial services or consulting

• Undergraduate degree in Business, Economics, Accounting, Finance, or Engineering is preferred

• Strong interest in Fin Tech and financial institutions (Banks and Insurance companies) and/or Asset Management

• Strong background in buy-side investment management, risk management, and/or middle-office workflows is preferred

• Strong understanding of fixed income and equity securities, markets, and their operational workflows. Knowledge of alternative investments and their lifecycle is a plus

• High level of comfort with complexity (quantitative, technological, process)

• Outstanding communication skills and the ability to present complex concepts simply and clearly to varying audiences

Preferred Skills and Experience

• Experience with SQL, UNIX, BI Tools (Tableau, PowerBI) or similar tools, and/or Aladdin is a plus

• Proficiency with commonly used AI tools (e.g. Copilot, ChatGPT) and CRMs

• CFA, FRM, CIMA, or CAIA certification is a plus but not required

For New York, NY Only the salary range for this position is USD**$195,000.00** - USD**$275,000.00** . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

Black Rock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.

Assistance@blackrock.com. All requests are treated in line with our privacy policy.

Black Rock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.