About this role

Black Rock is one of the world’s pre-eminent asset management rms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. Black Rock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets.

Technology and Operations (“Tech & Ops”) is responsible for the development of the rm's operating infrastructure to support Black Rock's investment businesses worldwide. Tech & Ops establishes and coordinates operational procedures internally and externally with clients, custodians, accounting agents, prime brokers, broker-dealers, and other vendors and is responsible for managing Black Rock's relationships.

Team Overview

Client Experience Delivery unites the client-facing teams that deliver end-to-end service and operational launch of Black Rock products to our clients, including institutional, outsourced chief investment officer (OCIO), financial institutions group (FIG), and wealth clients. It comprises our Client Service Officer (CSO), Client & Product Implementation, Contracting, FIG Servicing, Intermediary Servicing, Service Innovation Desk (SID) teams. Together, they are responsible for driving best-in-class service at scale from onboarding through ongoing service delivery.

Role Responsibility

As a member of Client Implementation you will be responsible for the daily tasks relating to new client portfolio events, as well as critical client change activity such as fee and authorized asset changes. The successful candidate will be responsible for leading changes to client’s, leading the launch of certain portfolios and coordinating internal Black Rock teams (sales, portfolio management, investment operations, and corporate functions) and service providers.

• Coordinate and run launch and change events with all impacted partners (internal and external)

• Partner with our sales and client service teams and to manage the onboarding experience by clearly articulating the key landmarks to implement a new portfolio or a desired change

• Review activity dashboard and handle the tasks associated with client onboarding activities

• Provide critical control functions such as requesting/receiving sign-offs from key functions in advance of launches/changes becoming effective and incorporating service level agreements into credible end-to-end timelines

• Build strong relationships across the organization by listening carefully to our internal partners and working hard to deliver for the firm

• Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency

• Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience

• Act as a role model within the team and when required, assist in the training and development of team members, helping them prioritise their own workloads appropriately

Proficiencies

• Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and Power

Point and Information Technology skills:

• Strong interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels.

• Analytical skills with an aptitude for problem solving and willingness to exceed for clients

• Motivated, diligent and cares about results

• Strong planning and organisational skills with the ability to manage and control their own priorities to meet deadlines

• An enthusiasm for the financial markets

• A good teammate, able to integrate and build rapport quickly

• Respect for process governance

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.