Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)
• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
• Better’s propriety AI platform makes us an award-winning lender:
• Fintech Breakthrough Award 2025: Best Lending Innovation
• Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
• Yahoo! Finance (2025): Best Online Mortgage Lender
• Money Magazine (2025): Best for fast closing
• Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

Essential Duties and Responsibilities:

· Support, Troubleshooting, Onboarding, and Offboarding:
o Serve as the primary point of contact for operational and technical support related to Matrix tools, systems, and workflows.
o Troubleshoot issues across various platforms (email, scheduling, websites, internal tools), identifying root causes and implementing timely solutions
o Onboarding setup for new team members including system access setup and templated onboarding emails.
o Manage offboarding processes to ensure proper removal of system access

· Matrix Training:
o Design and coordinate Matrix-related training programs
o Create and maintain training materials up to date such as job aids and trainings in Confluence
o Offer ongoing support and troubleshooting assistance to address any technology-related issues.

· Data Management:
o Manage and organize production-related data, ensuring data integrity and security.
o Implement data backup and recovery procedures to safeguard critical production information.

· Email Signature Creation and Management
o Create standardized, branded email signatures for team members
o Manage updates to signatures as roles, branding, or compliance requirements change
o Ensure consistency across departments and platforms
o Troubleshoot issues related to formatting, compatibility, or deployment

· Website Building, Maintenance, and Domain Support
o Build and maintain Matrix-related websites and landing pages
o Perform ongoing updates including: content edits, design adjustments, and feature enhancements
o Ensure websites remain functional, secure, and aligned with brand standards

· Compliance and Security:
o Ensure that production technology systems comply with industry regulations and security standards.

· Documentation:
o Maintain comprehensive documentation for production technology systems, configurations, and procedures.
o Create user manuals and guides to assist production staff in utilizing technology tools effectively.

Qualifications and Skills:

· Proven experience in coordinating technology initiatives within a production or manufacturing environment.
· Strong knowledge of production processes and the ability to align technology solutions with business objectives.
· Excellent verbal and written communication
· Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
· Ability to prioritize and meet deadlines.
· Strong interpersonal and teamwork skills and ability to influence through collaboration.
· Self-motivated, with a high level of personal energy and commitment.
· Minimum requirement includes a high school diploma or equivalent; additional coursework in finance or a related field is advantageous.
· Proficient with Microsoft Office products.