LTSA Lead Project Manager

Are you energized by orchestrating complex industrial operations? Do you thrive at the intersection of customer success, commercial ownership, and high‑stakes project execution? If you’re ready to lead mission‑critical service delivery across a global energy technology environment, this role is built for you.

Join Our Baker Hughes – LTSA Operations Organization

• Our Long‑Term Service Agreement (LTSA) team ensures the reliability, performance, and lifecycle health of industrial equipment powering customers around the world. We manage multi‑year service partnerships that require precision planning, rapid response, and unwavering customer commitment.

• As part of this team, you will shape how we execute outages, deliver parts, manage risk, and uphold our contractual promises.

• From planned maintenance events to urgent unplanned outages, from commercial forecasting to customer relationship leadership, you will be at the center of ensuring operational continuity and long‑term value for our customers.

Partner with the Best

• As the LTSA Lead Project Manager, you will own the end‑to‑end delivery of multiple long‑term service agreements.

• You’ll translate complex technical and commercial requirements into actionable plans, mobilize cross‑functional teams, and ensure every outage, spare‑parts delivery, and customer interaction meets the highest standards.

This is a hands‑on leadership role where you will:

• Drive the planning and execution of high‑impact outage events

• Respond decisively to unplanned equipment failures

• Manage financial performance and contract profitability

• Build trusted relationships with customers and field teams

• Lead continuous improvement across service delivery

You will influence how we operate, how we communicate, and how we deliver value throughout the lifecycle of our LTSA commitments.

Job Description summary:

• The LTSA Lead Project Manager will oversee multiple long-term service agreement projects, ensuring the successful planning, execution, and delivery of contractual commitments.

• This role requires a balance of commercial acumen, long-term project coordination, and customer relationship management.

• The PM will lead planned outage events, coordinate spare parts delivery, respond quickly to unplanned outages, and drive profitability and forecasting across assigned projects.

As a LTSA Lead Project Manager

, you will be responsible for:

Project & Outage Management

• Leading planning, scheduling, and execution of planned outages, coordinating internal and external resources to meet scope, cost, and timeline objectives.

• Acting as the primary point of contact during unplanned outages, mobilizing teams and solutions to minimize customer downtime.

• Overseeing logistics, delivery, and quality of spare parts and consumables, ensuring contractual compliance and customer satisfaction.

Commercial & Financial Ownership

• Owning project financials managing budgets, forecasts, margins, and financial risks across assigned LTSA contracts.

• Monitoring cost drivers and implement controls to ensure delivery within agreed commercial terms.

• Supporting finance teams in preparing monthly and quarterly reporting on contract performance and forecasts.

Customer & Stakeholder Management

• Serving as the primary customer interface for escalations, issue resolution, and status updates.

• Building strong relationships with customers, field service engineers, suppliers, and cross-functional teams.

• Driving proactive communication and reporting to internal leadership on project health, risks, and opportunities.

Risk & Compliance

• Identifying, assess, and mitigate project risks (schedule, financial, technical, resource availability).

• Ensuring adherence to contract terms, company standards, and regulatory requirements.

• Maintaining accurate documentation, project records, and compliance tracking.

Leadership & Continuous Improvement

• Providing guidance and oversight to supporting project coordinators, field service engineers, and commercial analysts involved in LTSA delivery.

• Driving lessons learned and continuous improvement in outage execution, spare parts planning, and emergency response.

• Contributing to standardizing best practices and processes for LTSA management.

Fuel your passion

To be successful in this role you will:

• Have bachelor’s degree in engineering, Business, Supply Chain or experience in long-term critical projects.

• Have 5+ years of experience in project management and/or project planning managing industrial equipment.

• Have knowledge of service contracts and outage management.

• Have proven track record in financial ownership of projects (forecasting, cost control, profitability).

• Have excellent communication, negotiation, and customer relationship skills.

• Have ability to lead cross-functional teams under pressure and in time-sensitive outage scenarios.

Desired Characteristics:

• Commercial acumen: Strong grasp of project financials and profitability management.

• Execution focus: Ability to plan and deliver complex, multi-year projects.

• Customer orientation: Builds trust and handles escalations effectively.

• Leadership: Guides teams, influences without authority, and drives accountability.

• Adaptability: Responds effectively to unplanned outages and changing priorities.

• Communication: Bilingual in English and Spanish preferred.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

• The Baker Hughes internal title for this role is: Project Management Specialist
• Project Staff