Senior Director, Renewals, EMEA

Job Requisition ID: 26WD95717

Role Overview

The Senior Director, Renewals, EMEA provides strategic and operational leadership for the EMEA Regional Accounts renewals organisation. This role is accountable for customer retention, renewal performance, and revenue protection across a large and complex portfolio. The position plays a critical leadership role in shaping renewal strategy, scaling high‑performing teams, strengthening forecasting discipline, and partnering with senior leaders across Sales, Marketing, Customer Success, and Partner organisations. The role requires strong commercial judgement, executive‑level influence, and the ability to lead multi‑layered teams in a recurring revenue B2B environment.

Key Responsibilities

Organisational Leadership & Strategy

• Lead the Regional Accounts renewals organisation, ensuring delivery against renewal, retention, and revenue protection objectives
• Define and execute renewal strategies that support long‑term customer value, predictable revenue, and sustainable growth
• Set clear direction and operating rhythm across geographically distributed teams
• Drive alignment through structured communication with senior internal and external stakeholders

Renewals Operations & Performance

• Own end‑to‑end renewals orchestration, ensuring efficient execution across high‑volume and complex renewal cycles
• Establish strong forecasting, pipeline visibility, and performance management practices
• Identify opportunities for account expansion within renewal motions, including same‑buyer growth
• Remove operational bottlenecks and continuously improve renewal workflows and processes

Executive & Cross‑Functional Collaboration

• Partner closely with senior Sales leadership to align renewal priorities, partner engagement, and account strategies
• Collaborate with Marketing leadership to support demand generation and renewal readiness
• Work with Customer Success leadership to monitor customer health indicators and proactively manage renewal risk
• Communicate partner capability and capacity needs to ecosystem and channel leadership

Extended Account Team Integration

• Lead renewal teams in close collaboration with technical sales, emerging solutions, and expansion sales leadership
• Align cross‑sell and upsell opportunities with broader account plans
• Build strong working relationships across the extended account team to accelerate renewals and improve customer experience
• Provide structured feedback to product and business model teams based on customer insights and field experience

Core Skills & Competencies

Leadership & Influence

• Ability to set strategic direction and drive alignment across senior stakeholders and large teams
• Strong coaching capability, particularly in negotiation, objection handling, planning, and operational excellence

Strategic & Commercial Acumen

• Deep understanding of customer needs, market dynamics, and competitive landscapes influencing renewals and retention
• Ability to translate strategy into scalable operating models and measurable outcomes

Customer & Partner Engagement

• Proven capability to build trusted, long‑term relationships with customers and partners
• Strong value articulation skills for complex software or technical solutions

Expected Experience

Candidates are expected to demonstrate experience that includes:

• Leadership of large, multi‑layered commercial or customer‑facing teams within a B2B, technology‑led, or subscription‑based business
• Direct accountability for renewals, recurring revenue, retention, or customer lifecycle performance at scale
• Ownership of revenue forecasting, pipeline governance, and performance management in a complex sales environment
• Executive‑level partnership with Sales, Marketing, Operations, and Customer Success leaders
• Experience operating in matrixed, international organisations with regional or EMEA scope

Preferred Qualifications

• Experience leading renewals or customer lifecycle functions within a SaaS, software, or technology‑enabled services organisation
• Familiarity with UK and EMEA commercial practices, procurement models, and enterprise contracting environments
• Experience working with indirect sales models, partners, or channel ecosystems
• Demonstrated success driving transformation or scale within a renewals or revenue operations function

About Autodesk

Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Compensation

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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