Field Service Engineer Customer Engineer

Applied Materials | Shanghai, China | Full-time | New College Grad | 20% Travel | Relocation Eligible

About the Role

As a Field Service Engineer at Applied Materials, you will serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Responsibilities

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties as assigned

Minimum Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• Basic mechanical aptitude
• Willing to learn and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Valid driver's license and ability to obtain a passport if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications

• 1-2 years of work experience in customer/field service support or a related technical field
• Associate degree in electronics or engineering technologies
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and digital multimeters

Physical Requirements

This position requires extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., color distinction, and working with electricity. You'll work in environments with elevated noise levels and use hand and power tools. The role involves working in clean rooms requiring appropriate Personal Protective Equipment including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.