Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer:

Salary:
$180,000.00 - $247,500.00

Location:
Austin,TX, Santa Clara,CA

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Service Now Architect, you will play a key role in designing and guiding the implementation of complex Service Now solutions across multiple platforms and modules. You will leverage your deep knowledge of Service Now's capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

Key Responsibilities:

• Solution Architecture: Lead the design and implementation of end-to-end Service Now solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other Service Now applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for Service Now implementations.
• Customization & Configuration: Oversee the customization and configuration of Service Now modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between Service Now and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize Service Now environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of Service Now environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.

Required Qualifications: - Experience: 5+ years of hands-on experience designing and implementing Service Now solutions, with at least 3 years in a lead or architect role

Technical Skills:

• Expertise in Service Now architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
• In-depth knowledge of Service Now platform capabilities, modules, and best practices
• Proven ability to design and implement scalable Service Now solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
• Extensive experience with Service Now integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in Service Now scripting (JavaScript, Glide API, Business Rules, etc.)
• Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
• In-depth knowledge of Service Now update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
• Familiarity with advanced Service Now features such as Flow Designer, Virtual Agent, and Predictive Intelligence
• Certifications: Service Now Certified Application Developer (CAD), Service Now Certified System Administrator (CSA), or Service Now Certified Technical Architect (CTA) preferred
• ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to Service Now capabilities
• Project Management: Experience with agile methodologies and managing large-scale Service Now implementations
• Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills

Preferred Qualifications:

• Experience with Service Now ITOM modules (Discovery, Orchestration, Event Management)
• Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with Service Now
• Experience with DevOps and CI/CD pipelines for Service Now deployments
• Knowledge of automation tools and frameworks to drive operational efficiencies

Additional Information:

Time Type: Full time

Employee Type: Assignee / Regular

Travel:Yes, 20% of the Time

Relocation Eligible:
No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.