Career Category

Sales & Marketing Operations:

Job Description

Join Amgen’s Mission of Serving Patients:

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate, Cross BU Field Reporting

What you will do

Let’s do this. Let’s change the world. In this vital role the Sr Associate, Cross BU Field Reporting plays a critical hands-on role in the development and support of various reports and dashboards necessary to support our US Field Sales Teams. As a key member of Amgen’s Field Data & Reporting team, this role ensures that reporting solutions deliver actionable insights that empower decision-making across our US Commercial organization.

Responsibilities:

• Requirements Consolidation: Consolidate and translate business requirements into scalable reporting and analytics solutions that drive field effectiveness and strategic decision-making.
• Dashboard Design & Development: Design, build, and enhance interactive dashboards and reports using Tableau, Power BI, or similar BI tools for field teams, brand teams, and senior leadership.
• Data Integration & Automation: Develop backend logic, data transformations, supporting data models, and data refresh automation to ensure seamless and timely reporting.
• KPI Definition & Governance: Collaborate with US business stakeholders and extended analytics teams to define KPIs, reporting standards, and user experience journeys.
• Data Quality & Performance: Ensure data accuracy, completeness, and usability while optimizing dashboard and data pipeline performance.
• Analytics Visualization: Translate complex datasets and analytical findings into clear, intuitive, and actionable visualizations tailored to diverse audiences.
• Cross-Functional Collaboration: Partner closely with internal teams such as Data Management and Data Strategy, Field Ops, Field Effectiveness, Learning & Performance, Commercial Analytics, and IT.
• Training & Support: Create user training, documentation, and ongoing support to ensure effective adoption and continuous improvement of reporting tools and processes

Process Optimization & Operations Management:

• Lead initiatives to streamline user access management, ensure secure, compliant, and efficient provisioning and deprovisioning of reporting access.
• Design and implement simplified error resolution pathways with both short-term fixes and long-term process improvements, reducing system downtime and enhancing user satisfaction.
• Define, monitor, and continuously improve operational processes, SLAs, and support workflows to ensure timely resolution of user issues and consistent reporting delivery.
• Identify opportunities for automation, standardization, and performance tuning within reporting systems and data pipelines.

Basic Qualifications:

• Master’s degree & 4+ years of experience in sales analytics or sales operations
• Bachelor’s degree & 6+ years of experience in sales analytics or sales operations

Preferred Qualifications:

• 3+ years of experience in data management, business analysis, or solution design/development or working in Sales Operations or commercial analytics roles.
• Demonstrated experience developing in business reporting platforms such as Tableau or other reporting tools such as PowerBI.
• Proven ability to understand data flows, data views, and build robust data layers for reporting development.
• Experience with Pharma/Biotech Commercial related datasets such as CRM datasets (including activity data, Field Coaching Report Data, Alerts/Suggestions data, etc.), Plan of Action data, Territory Alignment data, Master Data, etc.

Technical Skills:

• Strong proficiency in Tableau (preferred), PowerBI, or other reporting/BI tools with an emphasis on developing data and reporting solutions optimized for speed, performance, and good user experience
• Strong understanding of SQL, ETL processes, and data modeling.
• Familiarity with cloud-based analytics environments and emerging BI technologies.
• Proven ability to translate complex datasets into clear, actionable insights.

Domain Knowledge:

• Strong knowledge of Pharma/Biotech Commercial related datasets (CRM data, Territory Alignment Data, Master Data, etc.) is highly desirable.

Soft Skills:

• Excellent communication skills—written, oral, and presentation—tailored to audiences ranging from senior leadership to field teams.
• Strong client service orientation with a focus on responsiveness and user satisfaction.
• Strong collaboration skills with cross-functional partners.
• High adaptability to changing organizational needs and priorities.

Good to Have:

• Experience developing and maintaining reports across multiple BI platforms.
• Experience with good user experience/user interface design principles and practices

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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