At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence, helping businesses grow, or creating seamless digital experiences, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse global community with a shared goal: delivering exceptional customer experiences every day.

Our digital products — from payments and rewards to servicing and sales enablement — are at the heart of how we stay connected to our customers. As part of this team, you’ll help shape enterprise Customer Relationship Management (CRM) experiences that empower Sales teams and strengthen customer relationships across every touchpoint.

About Enterprise CRM Solutions (eCRMs)

The Enterprise CRM Solutions (eCRMs) team was established in 2024 as part of American Express’ Framework for Winning. Our mission is to reimagine how CRM platforms are delivered across the enterprise — increasing speed to market, improving delivery effectiveness, and enhancing transparency.

The eCRMs team builds scalable solutions for Sales and Customer domains by leveraging Data, Machine Learning, and Artificial Intelligence to support client acquisition, expansion, and relationship management for Sales, Account Development, and Marketing teams globally.

About the Role

We’re looking for a Graduate Associate, Digital Product Manager to support digital CRM capabilities within the Sales Domain of eCRMs. This role is ideal for someone at the start of their product career who is eager to learn how enterprise CRM platforms and digital products are built, scaled, and continuously improved.

You’ll work closely with Senior Product Managers, Engineers, Data teams, and business stakeholders to help deliver CRM capabilities that improve sales effectiveness, compliance, and the overall customer experience.

As a participant of our graduate program, you will have a unique opportunity to accelerate your growth and skills in Digital Product Management.

How You’ll Make an Impact

· Support the product team in executing the CRM product roadmap, ensuring initiatives are clearly defined, tracked, and delivered.

· Assist with gathering, documenting, and refining business requirements through stakeholder meetings, workshops, and discovery sessions.

· Help maintain and prioritize the product backlog, including writing user stories, acceptance criteria, and supporting documentation.

· Partner with Engineering, Data, and Architecture teams to support solution delivery and address day-to-day questions during development.

· Contribute to testing, UAT coordination, and release readiness to ensure high-quality product launches.

· Support data analysis and reporting to track product adoption, platform performance, and business impact against defined KPIs.

· Help prepare materials for stakeholder updates, sprint reviews, and leadership communications.

· Learn and apply platform governance, standards, and best practices across enterprise CRM solutions.

· Continuously build product knowledge by learning about CRM platforms, AI-enabled CRM capabilities, and enterprise sales technologies.

Qualifications

· Strong interest in digital products and enterprise CRM platforms.

· Ability to understand business needs and translate them into clear, structured requirements.

· Comfort working with data, dashboards, and basic analysis to support decision-making.

· Excellent written and verbal communication skills, with the ability to collaborate across technical and non-technical teams.

· Proficiency in PowerPoint and Excel; familiarity with tools like Mural, Jira, or Confluence is a plus.

· Curiosity, a learning mindset, and a willingness to take ownership of tasks in a complex, global environment.

Applicants must have a graduation date in 2026, and have the full right to work in the UK, as visa sponsorship will not be offered for this position. 

Location: The role will be based in either London or Brighton. 

Our team will review completed applications on a rolling basis. We would encourage you submit your applications early as applications may close before the deadline. The deadline for applications is 27th February 2025. We appreciate your patience while we consider your application and will be in contact with you. If you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Campus Recruitment Team on ask.campus.emea@aexp.com

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.