At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Manager, KYC Operations, is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence. The Manager will play a key role in strengthening KYC/KYB activities while driving ongoing improvements across the merchant business, provide market-level support, review and manage smart monitoring and collaborate with cross-functional teams to ensure compliance within local regulatory requirements and global standards.

The Manager, KYC Operations will:

• Manage end-to-end KYC/KYB operational oversight and governance activities across International ensuring compliance with regulatory requirements and internal policy standards, working in close partnership with local business teams and Global Servicing.
• Manage oversight of all remediation activities, support case escalations, and resolution of complex KYC/KYB issues that may arise from increased oversight.
• Design, uplift or enhance governance frameworks, monitoring controls, and executive-level reporting to strengthen oversight of critical KYC/KYB activities.
• Drive process enhancements and contribute to improving KYC Refresh workflows to drive higher refresh rates with greater efficiency.
• Partner with compliance, risk, control management, global servicing, and technology teams to operationalize and implement KYC/AML requirements.
• Act as the subject matter expert for KYC/KYB activities, providing informed insights on regulatory trends and market practices.
• Collaborate with global teams to ensure consistent standards, while adapting to local needs.

Minimum Qualifications:

• 4+ years of relevant experience with a strong understanding of KYC, AML, Financial Crime Compliance, or related operational risk management within financial services.
• 3-5+ years of experience supporting merchant services
• Strong understanding of KYC/AML regulatory requirements across key markets in International.
• Demonstrated ability to manage remediation activities, handle escalations, and enhance operational workflows.
• Proven leadership experience, including building, developing and leading colleagues directly
• High attention to detail, proven problem-solving, analytical, communication skills, and proficiency with Excel or reporting tools, and power-point.
• Experience working cross-functionally with global teams to drive process improvements, streamline workflows, and implement operational best practices.
• Ability to thrive in a dynamic environment and balance execution with strategy.

Preferred Qualifications:

• Bachelor’s degree in finance, Business, Risk Management, related field, or relevant experience.
• Professional certification (CAMS, ICA, or equivalent)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.