About AMEX

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Unit/ Role Specific Info

CFN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.

How will you make an impact in this role?

We are seeking a motivated intern to provide support on project-related activities and assist with non-complex customer requests. This role offers an opportunity to gain practical experience in project coordination, documentation, and customer support within a professional environment.

Job responsibilities:

·         Assist project team with coordination, documentation, and administrative tasks

·         Prepare and update reports, trackers, and presentations as required

·         Handle routine customer requests and provide timely follow-up

·         Support data entry, record keeping, and file management

·         Collaborate with team members to ensure smooth project and service delivery

Skills and Qualifications

·         Currently pursuing a diploma or degree in Business Management, or related field

·         Strong communication and organizational skills

·         Ability to manage tasks with attention to detail

·         Proficiency in Microsoft Office (Word, Excel, PowerPoint), and programmer skills are an advantage.

·         Positive attitude, willingness to learn, and a team-oriented mindset

Additional Information:

• Location: Kuala Lumpur

• Starting Date: 27th April

• Duration:   6 Months

• Hours: Full time

• Year of study: Bachelors - penultimate or final year of study

This internship requires you to be available for a period of 6 months.

Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions.